Customer Service -Remote

Christian Flores

**********@*****.*** Baton Rouge, LA. 414-***-**** urlhttps://www.linkedin.com/in/christian-b-flores-3428766

OBJECTIVES

To join a dynamic team of individuals who are committed to providing a high-level of service to their customers.

A dependable team player. Desire a part time role that has weekday evenings and anytime weekend hours.

RETAIL EXPERIENCE

Kohls Department Store

Part Time Merchandise Stocker/Cashier(seasonal) (October 2019 - December 2020)

●Unloaded trucks, stocked shelves, assisted customers and performed cashier duties as needed.

Otto’s Wine & Spirits

Part Time Cashier (September 2018 -July 2019)

●Stocked shelves, assisted customers with purchases and performed cashier duties.

PROFESSIONAL EXPERIENCE

Contracted Business Analyst (March 2020 - September 2024)

Key Assignments:

State of Louisiana/OMF-Insight Global

●Elicited and documented requirements from stakeholders in the development of the new accounting system.

State of Louisiana/DPS-Insight Global

●Elicited requirements from Agency members to develop a new eternal SuMPay portal.

Assurity Insurance -TEKsystems -Remote

●Provided QA support on an agile development team charged with developing a new income portal.

Nelnet Services. -TEKsystems -Remote

●Provided BA support on an agile development team charged with improving borrower portals.

Credit Union Student Choice. -Genesis 10 -Remote

●Provided BA, PM and organizational awareness skills as a member of their start up IT group.

FIS, Inc. -Capital Staffing -Remote

●Provided BA, PM and organizational awareness skills as a member of a start-up Business Optimization team.

EDUCATION

Bachelor’s of Science Degree– Economics, University of Wisconsin-Milwaukee

Accounting & Information Technology Diploma -Milwaukee Career College (fka MBTI)

MILITARY SERVICE & VOLUNTEER

U.S. Navy Reserves - Personnel Specialist (Honorable Discharge). Everybody Reads Youth Program-Baton (current)

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