Customer Service Representative
Resume:
Lauren Rowser
P.O. BOX *****
Atlanta, GA *****
*********@*****.***
Customer service representative with over fourteen years of experience working in call centers.I am resourceful when working in a high volume area.I have strong communication skills, excellent time management skills, and superior customer service etiquette.I have patience, attentiveness, clear and effective communication and exceptional time management skills.I have the ability to read customers because it takes knowing your customer to create a personal experience for them.I have the know how to be able to handle surprises.I have practiced the art of persuasion to be able to convince a customer of what is right for them. I have great work ethic and a willingness to do what needs to be done and not take shortcuts.I have the ability to confirm with customers that each and every issue they had has been entirely resolved.Last but not least I have the willingness to learn. Authorized to work in the US for any employer
Work Experience
Forklift Operator
Lanter Distribution - Forest Park, GA
August 2020 to Present
Load,unload trucks and stage boxes
Uber/Lyft Driver
Working as a driver throughout the city of Atlanta - Atlanta, GA April 2019 to Present
Picking people up and making sure they make it safely to there destinations. Restaurant manager
Domino's Pizza, Inc - Atlanta, GA
February 2016 to March 2019
Scheduling, truck inventory and count, cash control, customer service specialist Head of Operations
Row Enterprise Inc - Atlanta, GA
April 2010 to April 2010
4/10-13
duties include faxing, answering calls as well as mail distribution in a fast paced environment Operating Systems/Protocols
Ms-Windows, nt and os/2
Pc-Dos
Tcp/Ip
Database management
Microsoft sql server
Microsoft Access
Hyperion/Brio
Desktop Tools
Share point
Lotus notes
Microsoft Excel, Access and Power Point
visio
Shoe Department Manager
Macys - Atlanta, GA
June 2005 to April 2010
duties included handling incoming calls regarding company products.I resolved issues pertaining to products purchased by customers, and was influential on suggesting more suitable products as being head of the shoe department
Head of mail distribution
Morgan Stanley Dean Witter - New York, NY
February 2000 to June 2005
duties as such were handled customer inquiries and complaints regarding mailroom procedures, packaging, and parcel for delivery within the facilities of the company Education
Associates of arts in business administration
American Intercontinental University
June 2010 to November 2012
The Medix School
May 2001 to June 2002
The High School Of Art&Design
September 1992 to June 1996
Skills
• Fast Food
• Microsoft SQL Server
• Warehouse experience
Certifications and Licenses
Driver's License
ServSafe
January 2015 to February 2020
Forklift Certifiedpq
Present
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