Administrative Assistant Customer Service
Resume:
Monica Howard
I'm looking for a position in Allied Health Care Field
Richmond, VA 23227
******.**********@*****.***
Customer service oriented professional with healthcare industry and management experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality.
Authorized to work in the US for any employer
Work Experience
Administrative Assistant/Scheduler
Just CNAs, Inc.-Richmond, VA
May 2022 to Present
Answering and direct phone calls
Organize and schedule appointments
Plan meetings and take detailed minutes
Assist in preparation of regularly scheduled reports W-4 form I-9 drug screening
Enter the new hire files in the system
Develop and maintain a filing system
Update and maintain office policies and procedures Order office supplies
Maintain contact list
Submit and reconcile expense
Schedule appointments
Staff Nurses to facility
Act as point of contact for internal and external
Administrative Assistant
Concordia Group-Richmond, VA
March 2020 to June 2022
Answering and direct phone calls
Organize and schedule appointments
Plan meetings and take detailed minutes
Assist in preparation of regularly scheduled reports W-4 form I-9 drug screening
Enter the new hire files in the system
Develop and maintain a filing system
Update and maintain office policies and procedures Order office supplies
Maintain contact list
Submit and reconcile expense
Schedule appointments
Staff Nurses to facility
Act as point of contact for internal and external
Direct Support Professional
Richmond Residential Services, Inc.-Richmond, VA
March 2015 to April 2020
• Answer inbound phone calls, use Care Suite e Mar for medications given, and cook and serve meals.
• Take vital signs, document conditions and changes, and monitor and administer medication.
• Perform light housekeeping duties, accompany to physician appointments, run errands, and provide companionship
Residential Manager
Zuriel LLC-Richmond, VA
August 2018 to March 2020
• Maintains a home-like environment and participates daily in the direct services of the group home.
• Serves as primary 1st shift staff, scheduling direct support professionals as medically indicated by residents who may be in the home at any given time.
• Serves as primary Qualified Professional of the home including all responsibilities appropriate to that role, including but not limited to facilitating ISP meetings and completion of ISP if clinical home, supervision, client specific training of staff, disciplinary actions, interviewing and hiring in coordination with Program Manager and Human Resources and assurance of satisfactory completion of required documentation.
• Maintains confidential records on all individuals and families, which include individual goal planning, progress toward goals, medical information, and assessments of resident adjustment (HRST).
• Supervises the planning, purchasing, preparation, and serving of meals and snacks- with emphasis of ensuring direct support professionals are including residents to highest degree possible and per ISP.
• Assists individuals with handling money, making and keeping appointments (doctor, dentist, etc.) as needed. As often as possible, this role serves as the primary staff to participate in medical appointments, assisting in communicating resident’s needs to professionals and bringing information back to all other residential staff to ensure all changes and orders from medical professionals are implemented.
• Helps to provide opportunities for individuals to participate in goals as indicated in ISP, including scheduling and transportation to and from places of employment, personal appointments, and for recreational and other events.
• Encourages residents to do things independently, make their own decisions, interact with others, and participate in community activities.
• Ensures direct support professionals are actively engaged with residents during all activities as appropriate, supporting individuals in learning and being as independent as appropriate in home.
• Encourages appropriate family involvement.
• Maintains awareness of successes, problems, and general attitudes of the individuals, their employers, and the community and develops/implements goals to assist in improvement as needed in these areas.
• Assists with ensuring that prescriptions are filled and with dispensation of medication, as needed. This will be done in coordination and collaboration with agency RNs under Health and Wellness program.
• Ensures adequate staff coverage through scheduling consistently and filling in when needed.
• Ensures all training is provided and coordinates training opportunities with HR and Program Manager. Administrative
• Interviews, hires and supervises all direct support positions in collaboration with HR and Program Manager.
• Submits overtime requests to Program Manager and resolves scheduling problems while staying within budgetary parameters.
• Completes staff evaluations.
• Operates program within approved budget.
• Participates in budget development for cost centers in collaboration with Program Manager.
• Accurately maintains petty cash account.
• Maintains an up-to-date inventory of house supplies and materials.
• Completes HUD admission and discharge paperwork, authorization requests and other activities related to ongoing access to services for residents.
• Personal care and other duties when filling in for direct support staff.
• All other duties as required by supervisor to meet the needs of the residents and the program. Direct Support Professional
Acclaim Care, Inc-Richmond, VA
June 2015 to August 2018
Direct Support Professional
* Answer inbound phone calls, use Care Suite e Mar for medications given, and cook and serve meals.
* Take vital signs, document conditions and changes, and monitor and administer medication.
* Perform light housekeeping duties, accompany to physician appointments, run errands, and provide companionship.
Assistant Manager / Customer Service
Zaxby's-Garner, NC
October 2013 to June 2015
* Answered inbound phone calls, completed daily paperwork, built employee relationships, and trained employees.
* Supervised 15 employees, created schedule, handled bank deposits, turned in time sheets, and opened and closed store.
* Hired and interviewed applicants, counted inventory on truck days, and reinforced policies and procedures.
* Resolved customer and staff problems, operated cash register, and ensured customer satisfaction. Residential Manager
Commonwealth Residential Living LLC-Richmond, VA
January 2012 to April 2015
• Maintains a home-like environment and participates daily in the direct services of the group home.
• Serves as primary 1st shift staff, scheduling direct support professionals as medically indicated by residents who may be in the home at any given time.
• Serves as primary Qualified Professional of the home including all responsibilities appropriate to that role, including but not limited to facilitating ISP meetings and completion of ISP if clinical home, supervision, client specific training of staff, disciplinary actions, interviewing and hiring in coordination with Program Manager and Human Resources and assurance of satisfactory completion of required documentation.
• Maintains confidential records on all individuals and families, which include individual goal planning, progress toward goals, medical information, and assessments of resident adjustment (HRST).
• Supervises the planning, purchasing, preparation, and serving of meals and snacks- with emphasis of ensuring direct support professionals are including residents to highest degree possible and per ISP.
• Assists individuals with handling money, making and keeping appointments (doctor, dentist, etc.) as needed. As often as possible, this role serves as the primary staff to participate in medical appointments, assisting in communicating resident’s needs to professionals and bringing information back to all other residential staff to ensure all changes and orders from medical professionals are implemented.
• Helps to provide opportunities for individuals to participate in goals as indicated in ISP, including scheduling and transportation to and from places of employment, personal appointments, and for recreational and other events.
• Encourages residents to do things independently, make their own decisions, interact with others, and participate in community activities.
• Ensures direct support professionals are actively engaged with residents during all activities as appropriate, supporting individuals in learning and being as independent as appropriate in home.
• Encourages appropriate family involvement.
• Maintains awareness of successes, problems, and general attitudes of the individuals, their employers, and the community and develops/implements goals to assist in improvement as needed in these areas.
• Assists with ensuring that prescriptions are filled and with dispensation of medication, as needed. This will be done in coordination and collaboration with agency RNs under Health and Wellness program.
• Ensures adequate staff coverage through scheduling consistently and filling in when needed.
• Ensures all training is provided and coordinates training opportunities with HR and Program Manager. Administrative
• Interviews, hires and supervises all direct support positions in collaboration with HR and Program Manager.
• Submits overtime requests to Program Manager and resolves scheduling problems while staying within budgetary parameters.
• Completes staff evaluations.
• Operates program within approved budget.
• Participates in budget development for cost centers in collaboration with Program Manager.
• Accurately maintains petty cash account.
• Maintains an up-to-date inventory of house supplies and materials.
• Completes HUD admission and discharge paperwork, authorization requests and other activities related to ongoing access to services for residents.
• Personal care and other duties when filling in for direct support staff.
• All other duties as required by supervisor to meet the needs of the residents and the program. Shift Manager / Customer Service
McDonald's-Richmond, VA
May 2010 to October 2013
* Counted inventory, ensured adequate supplies, created staff schedule, opened restaurant, and hired and trained staff.
* Managed 8 employees, completed bank deposits, balanced register tills, and checked food for quality.
* Reinforced policies and procedures, resolved problems, operated cash register, and completed daily paperwork.
* Answered inbound phone calls and built employee relationships. Education
Associate of Science degree in Health Sciences
Ultimate Medical Academy
2020
Doctor of Philosophy
Skills
• Greenway Prime Suite EHR
• HIPAA Compliance
• Insurance Verification
• Reimbursement Processing Medicare / Medicaid
• Government Payers
• Third Party Payers
• Medical Billing
• Medical Office
• Medical Administrative Patient Registration
• Medical Practice Management Systems
• Introduction to CPT & ICD-10 Coding
• Medical Terminology
• EMR Systems
• Medical Coding
• Patient Care
• ICD-9
• Medical Records
• Vital Signs
• Medical Scheduling
• Clerical Experience
• Experience Administering Injections
• Supervising Experience
• Caregiving
• Staffing coordinator
• On call
• Vital signs
• Special education
• Medical coding
• Driving
• Medical receptionist
• Accounting
• Windows
• AI
• Pivot tables
• Database management
• Marketing
• Care plans
• Office management
• Patient monitoring
• Curriculum development
• Customer service
• Organizational skills
• Microsoft Excel
Certifications and Licenses
Medical Coding Certification
Certified Coding Associate
cpr certification
first aid certification
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