Customer Service Client Services
Resume:
O
Kristen
Osborn
**.******@*****.***
Newark, Ohio 43055
SUMMARY
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Resourceful service coordinator with a several-year history of serving clients in a agency. Proficient in a variety of software applications.
SKILLS
Customer service
Service coordination
Complaint resolution
Scheduling appointments
Time management
Effective communication
Attention to detail
Multitasking
EXPERIENCE
Service Manager
Gahanna, Ohio
Atm Solutions/ Dec 2022 to Apr 2025
Researched, identified and resolved customer complaints in a timely manner. Assisted in the development of training materials related to service coordination processes.
Developed strategies for improving customer experience with the organization's services.
Provided support to field technicians during service visits when necessary. Handled incoming calls and inquiries from customers regarding services offered. Coordinated service schedules and appointments with clients. Provided customer service to ensure client satisfaction. Followed up with technicians and managers to receive and communicate status updates.
Toggled between multiple systems and databases to look up information and update records.
Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
Utility Worker
Columbus, Ohio
Cintas/ Apr 2022 to Dec 2022
Assisted in training employees on proper use of equipment related to utility operations. Developed standard operating procedures for operating the facility's utility systems. Monitored production processes to ensure compliance with established quality standards.
Inspected garments to ensure they met quality standards and customer specifications. Title Production Assistant
Columbus, Ohio
Crown Search Services/ Sep 2019 to Apr 2021
Identified needs of customers promptly and efficiently. Worked effectively in team environments to make the workplace more productive. Utilized various software and tools to streamline processes and optimize performance. Assisted with customer requests and answered questions to improve satisfaction. Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Internship Student
Lancaster, Ohio
Law Office of Carrie Lott, LLC/ Jul 2019 to Sep 2019 Prepared settlement agreements based on attorney instruction. Reviewed court documents and prepared summaries of relevant legal points. Proofread documents for accuracy before filing them with the court. Maintained a calendar system for tracking deadlines related to filings and court appearances.
EDUCATION AND TRAINING
Bachelor of Science: Criminal Justice
Daymar College Apr 2022
TN
REFERENCES
References available upon request.
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