Collections Specialist Customer Service
Resume:
Monica C. Hargrove 631-***-****
Wyandanch, NY ***98 ********.******@*****.***
SUMMARY
A dedicated, highly motivated Collections Professional with extensive skip tracing experience. A strong ability to demonstrate exceptional active listening and communication skills. A results oriented self-starter, who is capable of prioritizing tasks and achieving goals. Able to handle multiple responsibilities while maintaining orderly operations. Capable of working independently or as a member of a collaborative team. Computer skills include: Microsoft Word and Excel
STRENGTHS AND QUALIFICATIONS
Problem Solving Reporting Skills Payment Processing
Analytical Skills
Customer Service
Account Monitoring
Time Management
Investigative Skills
Record Keeping
Interpersonal Skills
Attention to Detail
Debt Collection Skills
EMPLOYMENT EXPERIENCE
TrueSource, Islandia, NY 2019
Collections Specialist
Responsible for an account base with a minimum of $350,000 in total delinquent payments.
Communicated with clients by phone and email regarding account and debt status.
Documented customer contact and actions taken.
Worked directly with management team to resolve customer issues.
Distributed invoices, processed credit card payments and reconciled accounts.
Identified high risk accounts and initiated collection action.
Temporary assignment through Randstad.
The Advance Group, Farmingdale, NY 2017-2019
Collections Specialist
Oversaw a total of 125 delinquent accounts.
Investigated and monitored overdue business accounts.
Interacted with sales representatives to obtain payments from debtors.
Provided customers with invoices and supporting documentation, and processed credit card payments.
Handled account reconciliations.
Updated and maintained account contact information. Sheralven Enterprises, Edgewood, NY 2017
Collections Specialist
Managed a total base of 200 accounts.
Coordinated with management to acquire payment on delinquent accounts.
Notified Sales Department regarding delinquent accounts and any action being taken.
Supplied customers with invoices and backup documentation.
Temporary assignment through Accountemps.
Monica C. Hargrove
Service By Air, Woodbury, NY 2016-2017
Customer Service Representative/Collections Specialist
Responsible for a total of 300 delinquent accounts.
Provided invoices and backup records, as well as contacted clients regarding their payment status and resolved any discrepancies.
Interacted with managers and sales associates concerning cost analysis.
Maintained daily Excel spreadsheet for credit card payments, posted payments, provided clients with receipts and advised stations regarding received payments.
Temporary assignment through Accounting Principles. Brentwood Union Free School District, Brentwood, NY 2016 Substitute Clerk
Aided with updating daily attendance records on the e-school system, as well as with revising and organizing new and old student records.
Contacted parents to verify unexcused student absences.
Received monies and maintained spreadsheets for field trip and yearbook payments.
Authored student suspension letters for school principal and vice principal upon request.
Assisted in the school library by utilizing the Destiny System to check in/out books.
Helped the Purchasing Department by distributing purchase orders throughout the district. Honeywell, Melville, NY 2015-2016
Collections Specialist
Reviewed clients’ accounts and determined whether or not to release new orders, or which accounts to initiate collection action.
Collected payments to satisfy overdue balances.
Processed account reconciliations.
Reprinted invoices and credit memos, posted credit card payments and supplied clients with receipts.
Verified the Cash Services Department properly posted received cash payments.
Temporary assignment through US Tech Solutions, Incorporated Kravet, Incorporated, Bethpage, NY 2006-2012
Collections Specialist
Advised new and existing special order customers regarding current balances due.
Contacted patrons upon order completion to inform them of final balance and shipping information, as well as collected/applied deposit payments to all new orders.
Prepared and mailed tax forms to clients during tax season.
Provided management with weekly updates concerning the status of each delinquent account.
Trained new staff member to collect monies on past due accounts. EDUCATION
State University of New York (SUNY), New Paltz, NY Bachelor of Science Degree in Business Management
Iona (Seton) College, New Rochelle, NY
Associate of Applied Science Degree in Fashion Merchandising
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