Customer Service A Team
Resume:
Kassi Alvarez
Looking to make changes happen…I am more than just a number.
Clearfield, UT 84015
************@*****.***
I have exceptional customer service and cash handling skills. I work well in a fast paced environment both independently with minimal supervision or with a team. I adapt well to new environments and love learning new skills.
Willing to relocate to: Sacramento, CA - Reno, NV
Authorized to work in the US for any employer
Work Experience
Tax Examining Technician
Internal Revenue Service - Ogden, UT
September 2018 to Present
Answer customer phone calls and work paper cases. I am responsible for interpreting tax laws to customers as well as researching accounts as needed after proper disclosure procedures. I research taxpayer accounts, make adjustments and credit transfers as needed. I send letters to taxpayers to help educate them on proper filing procedures or in response to questions they might have made through correspondence with us.
Merchandiser
Home Depot - Ogden, UT
December 2015 to January 2017
I work with a team "in store" to execute Bay service, resets, label printing and replacement which follow directions & processes to conduct accurate price and label changes. Count & verify merchandise quantities and placement. I place online orders for sample replacements and any damaged displays to maintain a consistent visual appeal and on hand supply of customer demand.This promotes sales. We build strong relationships with store associates and provide superior customer service to both internal and external customers. I am responsible to read and interpret directions to ensure merchandise is set to planogram.
I straighten and clean areas so merchandise is appealing to customers. I assist in building displays using basic hand tools. Replace damaged or missing price labels. Maintain service records and other documentation. I prepare position reports for merchandising execution Supervisor or Manager. My job is to also assist customers in the store, answer questions regarding store products and location. Tax Examiner
Internal Revenue Service - Ogden, UT
January 2007 to February 2016
As a Tax Examining Technician, I consistently provide quality, timely payment adjustments to taxpayer accounts to eliminate erroneous refunds or balance due notices, and to ensure revenue paid is due in accordance with the law. Internal Revenue Manuals (IRM), procedures and guidelines are followed when verifying information received, by the taxpayer, is complete and accurate. Childcare Provider
Sitka CDC - Elmendorf AFB, AK
June 2004 to March 2006
Provide care for children between the ages of 6 weeks and 6 years. The Sitka Child Development Center is accredited by the National Association for the Education of Young Children (NAEYC).
Cashier/Natural foods/bakery deli clerk
Raley's / Bel Air / Nob Hill - Sacramento, CA
February 2001 to November 2002
Handling the exchange of monies for goods provided. Insuring the accuracy of cash registers throughout the day and at nightly count.
Served as acting Natural Foods Manager during peak Holiday Season upon request of Store Manager. Stocking shelves, ordering product and designing end caps for the Holidays ensuring more product sales. I was responsible for the accuracy of inventory for total customer satisfaction. . Administrative Assistant
Integrity Administrators Inc - Sacramento, CA
January 1999 to June 2000
Answer multi-phone lines,routed all incoming and outgoing calls. Filing, typing, data entry, computers, Windows, Word, light accounting, 10-key, billing.
I served as Administrative Assistant to the owner. We processed health benefits for a number of different businesses across the United States.
I took classes in Excel and became familiar with Accounting programs we used to process claims. Cashier/Bookkeeper
Scolari's Food and Drug Company - Reno, NV
September 1994 to December 1998
Major cash handling, Excellent customer service, trained new employees (cashiers/courtesy clerks) balanced tills and store safes (as weekend bookkeeper), 10-key, answered customer phone calls, wrote weekly schedules for cashiers and courtesy clerks, worked in bakery/deli. Education
High school or equivalent
Center High School - Antelope, CA
September 1984 to June 1988
Skills
• Microsoft Offfice (5 years)
• 10 key (10+ years)
• Cash Handling (10+ years)
• Customer Service Skills (10+ years)
• Customer Service
• Call Center
• CSR
• Accounting
• Leadership
• Filing
• Planograms
• Multi-line Phone Systems
• Accounts Payable
• Tax Experience
• 10 key typing
• Typing
• Clerical experience
• Analysis skills
• Salesforce
• Human resources
• Microsoft Access
• Documentation review
• Accounts receivable
• Bookkeeping
• General Ledger Accounting
• Management
• Financial Report Writing
• QuickBooks
• Payroll
• Microsoft Excel
• Communication skills
• Marketing
• Sales
• Time management
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