Mental Health Case Management
Resume:
DIANE LEWIS COUCH
SKILLS
SA, IOP, Grief Counseling
Mental Health Support
Self-care strategies
Building Therapeutic rapport
Crisis Intervention Techniques
Crisis Response
Adept at conflict resolution
Client Records Management
Biopsychosocial Assessments
Relapse Prevention
Suicide Prevention
Client Needs Assessment
Intake assessments
Motivational Interviewing
Mental Health
Skilled in intake interviewing
Learning disability awareness
Adept at treatment and discharge
planning
Case management proficiency
Behavior Modification
Cognitive Behavioral Therapy (CBT)
Treatment Plans
Psychotropic medications knowledge
Administrative Tasks
Bookkeeper
Compassionate BHT/SA Counselor with extensive knowledge of counseling principles and practices. Adept at creating individualized treatment plans and leading group therapy sessions. Committed to creating safe, supportive environment for all clients. WORK HISTORY
May 2023 - Current
Detection, SA, IOP Counselor DTR, Orange, CA
December 2021 - November 2022
BHT Mohave Mental Health, Bullhead City
October 2017 - March 2020
Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
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• IOP Group Facilitator
Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
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Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
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Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
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Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
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Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
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Conducted assessments to determine progress and performance and report findings to relevant authorities.
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Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
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Implemented evidence-based therapeutic interventions to promote positive behavior change.
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Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
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Participated in ongoing professional development trainings to remain current on best practices within counseling field.
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Provided services for SMI clients to include individual treatment plans prescribed by medical professional
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• Monitoring patients and recording observations
• Reporting patients progress and concerns
• Providing patients with safe and supportive environment Diffusing situations in which patients wish to harm themselves or others
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• Provided emotional support
• Alerting medical professionals to intervene in emergencies
• Carried out assessments and other administrative tasks Maintaining strict patient confidentiality and following all state and federal guidelines.
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CONTACT
Costa Mesa, CA 92626
*********@*****.***
Bold Profile
Payroll
AP/AR
AR
OPEX
WORK AUTHORIZATION
United States
PERSONAL INFORMATION
Title: BHT
Primary Caregiver Gayle Jones Family Trust
April 2008 - April 2013
Bookkeeper, Grocery WinCo Foods, Bakersfield
April 2001 - July 2007
Intake Coordinator Aegis Medical Institute, Bakersfield, CA April 2001 - July 2007
Substance Abuse Counselor Aegis Medical Institute, Bakersfield, CA I was responsible for all medical appointments, distribution of all medication, all personal/hygiene care, physical therapy for my grandfather who had dementia
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• I worked with Hospice and was with him until his final passing
• I also did all household chores and cooking
I did live in their home 24 hrs a day 5 days a week until the last month in which I never left my grandfather
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My Aunt Donalee Townsend was his medical director and I did report all medical to her by phone daily and also daily journals of all things medical to include Blood pressure, meds given with times, food eaten with times, general mood of the day
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• Activities we did and more.
Operate WinCo computers programmed with company accounting software to record, store, and analyze information
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Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
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Operated 10-key calculators, and copy machines to perform accurate calculations
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Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks
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Comply with federal, state, and company policies, procedures, and regulations.
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Counsel clients individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes
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Provide clients with information about addiction issues and about available services and programs, making appropriate referrals when necessary
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Develop client treatment plans based on clinical experience, and client histories
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Complete and maintain accurate records and reports regarding clients' histories and progress, services provided, and other required information
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Review and evaluate clients' progress in relation to measurable goals described in treatment and care plan
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• Modify treatment plans to comply with changes in client status Coordinate activities with courts, probation officers, community services and other post-treatment agencies
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• Participate in case conferences and staff meetings
• Training and education sessions to increase knowledge and skills
• Follow all State, Federal, and local laws.
• Working with Judge Hoover in connection with drug court, PC1000
• Provided evening group class for 2nd chance drug offenders
• Collected all funds each night from all clients in attendance Kept cash logs, made out bank slips to include making nightly bank deposits
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• Drug tested clients at random per protocol
• Watched and documented
January 1997 - January 2001
Accounting Clerk III State Farm Insurance Company
Kept all progress documented to include groups attended/missed/drug screen results, and participation
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Provided Certificate to all clients who graduated and stood with graduates during their final court hearing with Judge Hoover
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Sent progress to all parties involved to include probation, parole, and courts
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• Follow all State, Federal, and local laws.
• Processed all premium payments for all State Farms Companies Lead trainer for all new hires and the 'Go to' employee for problem solving
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Operated many different types of equipment to include, but not limited to products by Unisys- S4000, DP500, S690, Sorter, IQ Sort, and Opex
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Handled all equipment problems as well as any daily problems corresponding with the IT dept
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• All general offices include payroll, AP/AR, G/L, and spreadsheet
• Cross-trained in other depts
• To include Fire, and TDE.
EDUCATION
January 2001
CADAAC
Cal State University, California, United States
January 1990
General Ed
Bakersfield College, California, United States
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