Customer Service Project Management
Resume:
Sharita
Mitchell-Perkins Sharita Mitchell-Perkins
Thomasville, Ga 31792
**************.****@*****.***
https://sharitamitchell.wixsite.com/website
Skills
I have years of customer service and management experience as a Unit Manager who made major achievements in sales and profits. My experience with the community and in customer service made me very understanding and a great listener to resolve issues in a way to avoid frustration. I managed for over fifteen years before becoming a Tier 1 advisor. I worked from home for almost two years receiving promotions up to Senior Advisor IOS. My intern experience includes photography, newsletter writing and publications. New skills include bookkeeping, organizational management, small business startups, project management, marketing strategy analysis to provide great small business growth and financial stability. ㅡ
Experience
Company Name/ ADT Security LLC
September 2021-current
Inside Sales:
Handle inbound phone calls through multiple marketing channels regarding new ADT products that customers are interested in. The resolutions are add-ons to the consumers service or upgrade to their current system. Work with these customers to review product enhancements, close the sale, schedule the installation and ship products to the customer’s home.
VSC Specialist 1:
Troubleshooting consumer security issues and providing technical support. Using active listening, deductive reasoning skills, technical expertise, creativity and passion to meet consumer needs. Relaying important information about consumer life-safety system and services, updating customer accounts and solving billing questions.
Universal Admin:
Scheduling and assigning jobs virtually and onsite. Ordering parts and confirming that the parts are compatible with consumers' security systems. Verifying that consumers received the parts through FEDEX communications.
Preparing customers for virtual installs by making sure the customer has all the tools needed to complete the install. Setting the right expectation for the consumers who have virtual installs.
Company Name/ Perkins Commercial & Residential
Care Services
July 2020-current
Management that includes hiring, contract bidding, payroll management and accounting. Painting, construction janitorial cleaning, residential and commercial cleaning, garage door installations, and property management. Word of mouth marketing, website development, worksite photography for marketing promotions.
Company Name/ Thomas University Marketing &
Communications Department
May 2019- December 2019 (Internship)
Internship that involved research in news writing, photography, interviewing and web analytics.
https://sharitamitchell.wixsite.com/website
Company Name/ Thomas University Library
May 2019- December 2019, Thomasville, Ga
Student worker position that involves assisting patrons, students and the Directors of the library with daily routine library operations. Duties include library searches, general office work, data entry, book repairs, and maintaining statistics. Projects include some historical research pertaining to the university for archive. Preparing historical items for view as well as cataloging archived items properly. Company Name/Blessed Communications LLC
September 2017- September 2018, Albany, Ga
Human Resource Specialist assistant CEO in hiring work at home agents; service clients and needs such as bill pay, technical issues, software upgrades, resolving tax preparation questions and issues; coaching new work at home employees and assisting with tools such as computer requirements, passwords, assessments and setting up training to fit employees needs.
Company Name / Teleperformance
July 2015-March 2017, Thomasville,Ga
Senior Advisor IOS; Mac Plus;Mentor* Responsible for all replacement devices. *Responsible for calling back customers for help with troubleshooting issues and resolving. *Trained all entry level Tier 1 advisors and mentored them as they began troubleshooting with customers.*Worked directly with engineers on new ways of resolving IOS system issues. Conducted round tables to introduce new products and functions.
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Education
Albany Technical College/Culinary Arts/Business
Management
September 2002-May 2003,Albany,Ga
Studied preparation of food in a safe, clean environment. Studied how to work with individuals in a business setting. Studied how to prepare a business plan .
Thomas University/Business Management
May 2017-2021,Thomasville,Ga
Studied every aspect of Business including marketing and accounting. Studied the ethnic responsibility of
entrepreneurship and business management. Functions of supply chain, organization management, project management and leadership. Researched innovative ways to create diverse business environments. Studied and retained how to comply with OSHA, health departments standards, and quality assurance within operations. Studied and demonstrated the usage of technology within business that included Microsoft word, Microsoft excel, PowerPoint presentation, Apple’s Slides, Google slides and apps such as Toggl. Studied the international perspective of Business along with social responsibility.
Thomas University/MBA
September 2021-current
Studying leadership and financial management. The broader topics of Human Resource development. Proper ways to engage in research and statistics. Learning how to engage in professional interviews. Implementing training within a business.
Rewards
ServSafe Certified; Top Sales of the month (Kirby);Top Sales,Retention,Staffing and Profit (Waffle House);Great CSAT and Rapport with customer ; 3% or lower turnover rate
(Teleperformance); Human Resource Specialist increase in staffing and training (Blessed Communications LLC) ; Sigma Beta Delta International Honor Society in Business, Management, and Administration; Alpha Sigma Lambda Honor Society for Adult Learners in Continuing Higher Education; Cum Laude Honors (Thomas University) 3.65 GPA References Mattie Taylor: Social Security Specialist
Management co-worker/Friend
James Strickland: Trucker (CDL)
District Manager Supervisor/Friend
Michelle Bush:CNA(Home Health)
Assistant But God Outreach/Friend
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