Customer Service Operations Manager

Kristi Martin

Las Vegas Nevada

928-***-****

Empire Transportation 2014-Present

Dispatcher/Class B Driver

• Review route performance and respond to customer inquiries and needs

• Sell bus passes

• Oversees road service assigned carriers by tracking trip performance metrics and route efficiency

• Daily reports and clerical duties

• Direct calls internally

• Excellent phone demeanor and customer service skills

• Ability to work independently

• Excellent verbal, interpersonal, judgment and problem-solving abilities

• Drive 15 Passenger Shuttle Performed daily routes

Alorica/T-Mobile 2010-2018

Operations Manager

Prepares performance reports by collecting, analyzing, and summarizing data and trends.

Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.

Payroll

Scheduling

Target 2006-2010

Asset Protection Manager

• Security risk assessment.

• Enforcing security policies.

• Defining and planning safety practices.

• Handling confidential information.

• Leading the implantation of security/safety procedures. Key skills,

• Motivating and directing people

• Agile and attention to detail

• Strong problem solving skills

Objective Statement – Effectively analyze various standards of security operation programs; perform risk assessments to manage implementation of safe environment in the organization for both visitors and employees.

Skills

Proficient computer skills to include Windows, Microsoft Word

Education Bachelors Degree Human Services

References Upon request

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