Remote Customer Service Agent
Resume:
TINA WICKHAM
CALL REP
Palm Coast, FL
*********@*****.***
Summary
Friendly, Outgoing guest service agent with 10 years of experience providing superior customer service.
Flexible and friendly guest service agent with 10 years of experience providing superior customer service and maintaining a welcoming atmosphere.
Outgoing and friendly customer service representative with years of experience providing incomparable customer service and maintaining a polite, friendly and professional demeaner.
EXPERIENCE
Head Manager/Hope House
01/2020-03/2021
Super vising the residents
Delegating household chores
Taking rent
Drug testing the residents as needed
Doing curfew checks
Keeping track of household toiletries/cleaning supplies
Random room searching
Call Representative/E2E Marketing
05/2020-03/2023
Maintained a high level of professionalism and courtesy, receiving excellent reviews and feedback from customer service.
In charge of answering customer calls, Listening to their concerns and solving problems.
Handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.
Call Representative /Medicare.com
04/2023-12/2023
I assisted inbound customers over the phone with Medicare or Health Insurance questions.
Asked the customers 5 qualifying questions and if they qualified I would transfer them to a Medicare specialist.
Call Representative/GLA Advertising
01/2023-03/2024
Handled outgoing calls to business owners
Made sure the company’s received the advertisement for there establishment.
Made sure they received the check from us for putting up our advertisement.
Handled all different companies, we ran new campaigns ever day.
SKILLS
Customer service
Time management
Communication skills
Inbound Calls
Sales
Computer skills
Retail Sales
Outbound Calls
Typing and data entry
Leadership skills
Fast learner
Appointment setting
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