Data Entry Management

Theresa Kramer

**** ********** **. **** *******, OH 45069 Cell: 513-***-****

********@*****.***

Key Skills

Efficient, attention to detail, ability to multitask and manage several projects simultaneously

Accurate and Quick Data Entry

Proofreading

Ability to communicate effectively and professionally

Ability to handle stress, work with deadlines and set priorities and handle interruptions

Troubleshooting/Problem Solving

Positive attitude

Punctual and dependable

Ability to work both independently or in a popteam environment

Experienced in Microsoft Excel, Microsoft Word, Outlook

Sales, Service and Maintaining Customer Support

Computer Skills

Microsoft Excel, Word, Office 2007/ Outlook 2007

Oracle / Healthcare

Lacrosse, NextGen, Canon ImageWare

Familiar with Gmail and Microsoft Excel and Word 2010

Sharepoint, MedRa

Professional Experience

Flavor Producers LLC

Data Management

Cincinnati Children’s Medical Center

Data Manager, DPIC Pharmacovigilance

MVS Data Management Specialist

Provide Pharmacovigilance services in a research environment

Ensure accurate, complete and timely adverse event data management

Collects, manages, reviews and archives clinical data from literature, consumers, health care professionals and other resources as needed

Works with the safety databases including: Argus, MedDRA, WHO drug and Document Management Systems

Create safety narratives for each case

OfficeWare / Konica Minolta Business Solutions USA

Customer Service Manager/Billing Coordinator

Work with Sales team and district Administrative personnel, bill sales hardware orders, order processing and setting up contracts on daily basis

Customer Service manager

Sales Team Support – Assisting with inquiries regarding their customers

Spearheaded special projects such as contract keying of new acquisitions

Maintain contracts and serial file for quality and accuracy

Maintain multiple customized billing spreadsheets for large accounts, reconciling with Accounts Receivable. Bill consolidated spreadsheet invoices and email or mail to customer

Maintain vendor relationships with Ricoh-USA and Canon USA, National Account Administration, collecting from other dealers

Responsible for imaging, indexing and releasing all work into document management system on a daily basis

Responding to customers inquiries and concerns in a timely fashion

Identify and resolves customer billing issues

Issue credit memos

Proactive service is given to customers with phone calls and or emails

Accurate data entry of hardware, purchases, rentals, leases, all related credits and changes needed for maintaining the integrity of the contract, serial and customer files.

Work with other dealers to resolve issues for mutual customers

Skilled in establishing and maintaining effective working relationships with customers

Skilled in preparing and maintaining records

Maintain, bill and review 10 of the company’s 40 special customized spreadsheet accounts/contracts (6 of the 10 being 400-600 machine accounts, including reconciling to Accounts Receivable detail

Processed daily invoices for mailing and distribution to customers, other Dealers, department and individual distribution

Communicate professionally and courteously with customers and co-workers

Excellent ability to organize information, manage tasks and projects and use available tools to effectively contribute to the organization

United Medical Resources

Claims Administrator

Processed health care claims for a third party insurance company

Interacted with customers on a daily basis resolving claim issues

Review and prepare health insurance claim forms and related documents for completeness

Review customers policy to determine coverage

Bringing claims to a satisfactory resolution by researching and communicating information about appealed, questionable or denied claims

Performing clerical duties such as filing, data entry and record keeping

Education

Great Oaks – Medical Terminology and Office Technology

Deer Park High School – Graduate

Diversity

Error Prevention Training CCHMC

Safety College

Argus Safety

GSSA – Global Safety & Surveillance Administration

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