Customer Service Representative

OLOLADE TITILOPE BENNETT

CUSTOMER CARE REPRESENTATIVE

347-***-**** ad4ddt@r.postjobfree.com Newark, New Jersey, 07112 OBJECTIVE

Dedicated and motivated Customer Service Representative with 4 years of experience in providing exceptional customer support. Skilled in handling inquiries, resolving issues, and ensuring customer satisfaction. Adept at maintaining a positive attitude, building rapport, and contributing to team success. PROFESSIONAL EXPERIENCE

Customer Service Representative

NATIVE, NY

Mar 2022 – Present

Serve as the first point of contact for customers, addressing inquiries and providing information about products and services.

Resolve customer issues and complaints efficiently, aiming to achieve quick and satisfactory resolutions.

Answered incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

Maintain a high level of product knowledge to assist customers effectively.

Document and track customer interactions, feedback, and resolutions in the CRM system. Customer Service Representative

SEPHORA, NY

Mar 2020 – Apr 2022

Collaborate with cross-functional teams to improve overall customer experience and service quality.

Responded effectively to all forms of inbound and outbound contacts

Receive commendations from supervisors and customers for excellent communication and problem-solving skills.

Attended meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Customer Support Specialist

AMAZON, NJ

May 2018 – Mar 2020

Assisted customers via phone, email, and live chat, providing accurate and timely responses to inquiries.

Managed a high volume of incoming customer requests and maintained a response time within company guidelines.

Tracked and documented all inquiries using the applicable systems

Conducted follow-up calls and emails to ensure customer satisfaction and gather feedback.

Contributed to the development of training materials for new team members. EDUCATION

DeVry University

Degree: Business Administration and Management, General SKILLS

Excellent communication skills, both verbal and written.

Strong problem-solving and conflict resolution abilities.

Proficient in using CRM software and Microsoft Office Suite.

Ability to handle high-stress situations while maintaining a calm and positive demeanor.

Effective time management and organizational skills.

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