MICHELLE ALBIZU

ad4bj6@r.postjobfree.com 678-***-**** 645 NW 156st Pembroke Pines Fl 33028

Summary

Results-driven Account Manager bringing demonstrated record of progressive growth and accomplishment in both Records and Data Management industry.

Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding revenue. Tenacious in pursuing new revenue streams and sales opportunities.

Accomplished Sales Manager offering 25 years of experience leading development and implementation of superior sales strategy.

Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.

Skills

Recruiting and Hiring

Cross-cultural sales background

Sales territory growth

Sales tracking

Promotional sales events

Financial records analysis

Well-versed in contract law

Consultative and relationship selling

Global Account Mana

Experience

Global Account Manager Present

Partner with the Managing Director and the Global team to help drive business, customer loyalty, and retention - on a global scale

Collaborate cross-functionally within all levels of the organization and advocate for external and internal teams

Identify and support new opportunities (cross-sell and upsell); RFPs, SOWs, etc.

QBR/IBRs, recurring customer meetings to ensure global contact and coordination

Responsible for overall service execution, customer satisfaction, and loyalty

Accountable for all account management functions for the respective assigned accounts, on a global scale

Partner with key internal/external stakeholders to ensure optimal results for the customer and Iron Mountain

Ensure regular proactive communications are occurring with customers, including recurring issue resolution, operational review calls, and one-on-one meetings

Identify and assess customer’s needs, use unique insights and consultative techniques to teach customers about their industry and link compelling solutions from Iron Mountain’s portfolio to address key customer priorities

Continuously identify and pursue new revenue opportunities across all product lines, use best practices from verticals, and work with country and regional teams to win new business

Assists with the development and implementation of the global account strategy and account plans through understanding the client’s global operating model, planning and decision making channels, as well as their value proposition.

Manage and oversee all key account management aspects, including bad debt, incident management, reporting, SLA management, etc.

Strengthen and build trusting relationships with the customer by educating them on new issues and outcomes in their industry, recommending solutions, and helping them avoid potential land mines

Drive and guide contract re/negotiation utilizing GI team resources to support the re/negotiations initiatives

Ensure that Iron Mountain meets/exceeds customer contractual process adherence (SLAs, credits, payment terms, special processes, rates)

Monitor spend and billing (spending trends, verification of billable activities is occurring, etc.)

Implement and ensure that all price increases are executed according to the contract

Contract management and assist with the creation, including GSAs/MSAs and other agreements

Create and lead QBRs for assigned accounts

Lead, scope, building proposals, and oversee customer projects

Total account book of business revenue growth

Contributions to bookings

Contribution to cash collections/bad debt

Customer satisfaction and building customer loyalty

Customer Development Executive

08/1993 - Current

Iron Mountain Boston, MA

Created relationships with customers to expand customer base and enhance loyalty and retention.

Sold Data Management and all service lines across the Southeast region.

Have volunteered to be part of Sales meetings with to share best practices for process improvements.

Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.

Developed creative sales and marketing strategies to assist sales team with reaching targets.

Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Managed revenue strategies, sales and customer engagement tactics, increasing client base.

Contacted customers via phone and email to explore connections, offer services and cement relationships.

Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.

Territory Administrative Manager

Iron Mountain Atlanta, GA

Supervised and trained Data Entry, HR and Billing Department employees on successful business techniques.

Spearheaded sales meetings with staff, Territory president, Operations coordinator and Transportation manager to share best practices for process improvements.

Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.

Helped to boost profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.

Elevated team performance via strategic planning and coaching in areas of prospecting and Sales.

Developed relationships with suppliers and key clients to drive long-term business development.

Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.

Created presentation materials for Territory Business sales, customer relations, and management purposes.

Established sales goals and strategies that contributed to increased growth in sales and profitability.

Education and Training

High School Diploma

06/1988

Miami Sunset Senior High School Miami, FL

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