Customer Service Representative
Resume:
Shannel Cannon
Erie, PA *****
****************@*****.***
Availability Monday-Friday 8am-6pm
Available to work 1 weekend a month (preferred)
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
DialAmerica - Erie, PA
September 2022 to Present
Prepare enrollment applications for all health plans including Medicare and Medicaid. Complete data entry and processing of enrollment applications, with validation of provider submitted information to ensure the application is complete, accurate, and meeting ABC Company standards.
• Strong understanding of Microsoft Excel or similar database software.
• Knowledge of word processors, like Microsoft Word.
• Excellent typing and transcription skills, including typing at fast speeds.
• Ability to research and collect data.
Driver
Uber Driver - Erie, PA
August 2022 to Present
• Maintained vehicle clean and in excellent condition,
• provided all-time excellent customer service, and resolved any customer problematic issues.
• Loaded and unloaded vehicles,
• identified and took the shortest and fastest route
• demonstrated the ability to remain calm in stressful situations. Customer Service Representative/ Remote
RBS/GIANT/MARTIN'S - Harrisburg, PA
December 2020 to January 2021
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction. Taxi Driver
Keystone Cap Company - Harrisburg, PA
September 2016 to January 2021
transport passengers from a pick-up point to a desired destination. collect fares, keep logs of mileage and time and report to a central dispatcher via radio. Customer Service Representative
Clark Resources - Harrisburg, PA
October 2019 to December 2020
• Assisting callers with insurance concerns
• Follow HIPPA
• Verify customers name and personal information as well as insurance information
• Electronic documentation
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Schedule or assist with changing appointments
• Performed data entry for customer information
• Handled billing issues and order inquiries
• Answered phone and assisted customers with changes to pcp, add or remove family member to insurance, check authorizations, assist with finding pcp in the area. Home Health Aide (HHA)
Patriot Home Care - Harrisburg, PA
April 2019 to October 2019
• Provided care for up to 1 patients per shift
• Monitored patients
• Assisted patients with personal services
• Perform various house chores
• Medication reminders
• Food and meal preparation
Home Health Aid
Caring Matters Home Care - Harrisburg, PA
October 2015 to January 2016
Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. Assists patients by providing personal services, such as, bathing, dressing, and grooming. Home Health Aide
Emerald Senior Services - Middletown, PA
August 2012 to November 2012
Responsibilities
Assist client with daily needs such as: hygiene, exercising, cooking, cleaning, medication {assist only not dispense}.
Accomplishments
Ability to give client a sense of usefulness and motivation Skills Used
Understanding, problem solving, communication
Data Entry/ Entry Level Clerical
Title N Go via Shs Staffing - Harrisburg, PA
May 2010 to August 2010
Operate office machinery such as photocopier, scanners, and fax, compile, copy, sort, date and file away. Quality control to ensure the signatures and seals are properly visible and correction of errors under my control.
Education
Some college
High school or equivalent
William Penn - Harrisburg, PA
Skills
• Microsoft Word And Excel, (10+ years)
• 10-Key (10+ years)
• Microsoft Office (10+ years)
• Communication (10+ years)
• Inventory (10+ years)
• Housekeeping (7 years)
• Cleaning (10+ years)
• Cash Register (10+ years)
• Communications (10+ years)
• CSR (10+ years)
• Customer Care (10+ years)
• Customer Service (10+ years)
• Call Center (10+ years)
• Customer Support (10+ years)
• Meal Preparation (10+ years)
• Security (2 years)
• Home Care
• Clerical Experience (10+ years)
• Laundry
• Meal Preparation
• Load & Unload
• Home Care (10+ years)
• Cold Calling (2 years)
• Data Entry
• Driving
• Cash Handling
• Microsoft Powerpoint
• Caregiving
• Typing
• Kitchen Experience
• Front Desk
• Phone Etiquette
• Senior Care
• Delivery Driver Experience
• Computer literacy
• Patient monitoring
• Filing
• Microsoft Outlook
• Office experience
• Medicare
• Windows
• Documentation review
• Medical Terminology
• Word Processing
• Hospital Experience
• Medical Records
• Quality Assurance
• HIPAA
• Communication skills
• Computer Skills
• Medical Office Experience
• Administrative Experience
• Insurance Verification
• Property management
• Retail sales
• Van driver
• Transcription
• Data Collection
Certifications and Licenses
Drivers License
May 2019 to November 2022
Class C
Assessments
Front Desk Agent (Hotel) — Expert
March 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Customer Focus & Orientation — Proficient
March 2020
Responding to customer situations with sensitivity Full results: Proficient
Call Center Customer Service — Highly Proficient
May 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Attention to Detail — Familiar
September 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Verbal Communication — Familiar
September 2020
Speaking clearly, correctly, and concisely
Full results: Familiar
Work style: Reliability — Proficient
November 2020
Tendency to be dependable and come to work
Full results: Proficient
Call center customer service — Familiar
July 2021
Demonstrating customer service skills in a call center setting Full results: Familiar
Customer service — Familiar
July 2021
Identifying and resolving common customer issues
Full results: Familiar
Work motivation — Familiar
November 2020
Level of motivation and discipline applied toward work Full results: Familiar
Customer focus & orientation — Familiar
July 2021
Responding to customer situations with sensitivity Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate