Natashia Wilson ad3v97@r.postjobfree.com

214-***-****

FORT WORTH, TX 76120

Work Experience

Program Advisor

Smart Start Ignition Interlocks

July 2021 - Present

No Show Operator Manager

Resort Vacations Inc

April 2018 - March 2020 • Bedford, TX

Contact customers/clients to reschedule vacation presentation. Entering data to submit for confirmation of appointments. Maintain the product expertise when explaining the vacation presentation. Keep track of documents pertaining to customer/client calls. Solved customer/clients appointment complaints. Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings. REASON FOR LEAVING: COVID-19 Shutdown

Sr. Customer Service

TVVC Realty Inc

March 2017 - January 2018 • TX

Set appointments for vacation presentation for customers/clients. Engaged with customers to effectively build rapport and lasting relationships. Explain all details for the vacation presentation. Make sure all customers/clients meet the company guidelines for presentation. Entering all data for customer/clients vacation presentation. REASON FOR LEAVING: Massive layoff

Confirming Operator Analyst

Silverleaf Resorts

August 2015 - November 2016 • Arlington, TX

Confirm all customer/clients vacation presentation appointments. Commended for initiative, persuasiveness, intense customer focus. Dependability in performance evaluations Helped company pertain great regional ratings. Provide all customer/clients with detail vacation presentation packages by the company. Stays updated on and properly executes upon new work-flows and processes. Crescent Processing Appointment Setter

April 2013 - June 2015 • Grand Prairie, TX

Set appointments for small business owners for credit card processing. Advised customers of products and services. Enter data from customer/clients for credit card processing. No Show Operator Analyst

Silverleaf Resorts

2011 - 2013 • Richland, TX

Contact customers/clients to reschedule vacation presentation. Entering data to submit for confirmation of appointments. Maintain the product expertise when explaining the vacation presentation. Keep track of documents pertaining to customer/client calls. Solved customer/clients appointment complaints. Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings. Silverleaf Resorts Q-Tech

October 2007 - October 2010 • Richland, TX

Monitor operators calls for miscommunication and dropped calls. Enter calls center data for corporate hourly. Monitor incoming and out-coming operator calls Maintains quality service by following organization standards. Completes reports by entering required information. Maintains technical knowledge by attending educational workshops Education

Waxahachie High

High School

August 2015 - May 2018 • Waxahachie, TX

I have been in Customer Service fora little over 20 years, very dependable, great at problem solving and also a quick learner..

Waxahachie High School

High School

1995 - 1998

Contact this candidate