E D U C A T I O N

Dougherty Comprehensive High

School

**** - ****

HIGH SCHOOL DIPLOMA

S K I L L S

Payment processing skills

Active listening

Multi-tasking skills

Payment plan setup

Friendly, positive attitude

Credit card payment processing

skills

Inbound and outbound calling

Computer skills

W O R K E X P E R I E N C E

Alorica

2021 - Present

CUSTOMER SERVICE REPRESENTATIVE

Assisted customers via phone by providing

confirmation, answering questions and offering general information.

Responded to insurance billing questions by researching information.

Provide information about insurance coverage & benefit plans.

Conduent

2020 - 2021

CUSTOMER SERVICE REPRESENTATIVE

Provided outstanding service to new and long-standing customers by attending closely to concerns and

developing solutions.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Demonstrated excellent communication skills in

resolving product and consumer complaints.

I am a dedicated Customer Service

Representative dedicated to providing

quality care for ultimate customer

satisfaction. I have proven ability to establish

and maintain excellent communication and

relationships with clients. I am dedicated to

identifying customer needs and delivering

effective solutions to all problems. I have

excellent time management skills combined

with a superior knowledge of the customer

service industry.

Teleperformance

2018-2020

CUSTOMER SERVICE REPRESENTATIVE

De-escalated problematic customer concerns,

maintaining calm and friendly demeanor.

Answered inbound customer calls and responded to

inquiries.

Assisted customers with making payments or

establishing payment plans to make accounts current. maintained up to date knowledge of products and

R E F E R E N C E S service.

Provided upon request

ACustomer Service

Representative

A S I J O N

H A L L 229-***-****

ad1lu6@r.postjobfree.com

Albany, Ga

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