*

Career Objective

Results-driven professional passionate about creating exceptional customer experiences and a track record of achieving sales and marketing goals. I am seeking a dynamic role that allows me to leverage my customer service expertise, marketing insights, and sales acumen to drive revenue growth, foster long-term client relationships, and contribute to the success of a forward-thinking organization. Committed to delivering innovative solutions and exceeding customer expectations in a collaborative team environment. Education

TUNIS BUSINESS SCHOOL: BBA (BACHELOR in Science of BUSINESS) - Tunis, Tunisia (2010-2016) Major: International Accounting (IFRS System) Minor: Business Analytics SADIKI HIGHSCHOOL- BACCALAUREATE Tunis, Tunisia. (2003-2010) Major: Experimental Sciences

Skills

Technical Skills:

Market Research; Digital Marketing; Software; Sales Strategies; Content Creation; Email Marketing; Product knowledge; Advertising and Promotion.

Personal Skills:

Communication: Strong verbal and written communication skills for effectively conveying information and building relationships with customers.

Customer Focus: A deep commitment to delivering exceptional customer service and satisfaction. Problem Solving: The ability to identify and resolve customer issues and adapt to changing market conditions. Negotiation: Skilled in negotiation techniques to close deals and resolve conflicts. Adaptability: Comfortable with change and able to quickly adjust to new marketing trends and customer needs. Teamwork: Effective collaboration with cross-functional teams to achieve marketing and sales goals. Time Management: Efficiently manage time and prioritize tasks to meet sales and marketing deadlines. Empathy: Ability to understand and empathize with customers' needs and concerns. Networking: Proficient in building and maintaining professional relationships with clients and industry contacts. Self-motivation: A strong drive to meet and exceed sales and marketing targets, even in challenging situations. LANGUAGES

Arabic: Native; English: fluent; French: fluent; Spanish: basic; Japanese: basic Professional Experience

REAL ESTATE, IMMIGRATION & BUSINESS CONSULTANT REACH WORLD (APRIL 2023 – NOW) Main tasks include:

- Being the client's primary contact for basic questions and information

- Work with the CRM Insightly to develop and maintain control procedures and documentation

- Recognize engagement issues and propose reasonable and effective solutions

- Communicate effectively with clients, managers, partners

- Communicate with customers through phone and emails

- Keeping up-to-date with alterations to immigration laws

- Meeting with prospective and extant clients to gauge which services they require

- Providing clients with all pertinent documentation

- Assisting clients with the completion of paperwork, and ensuring that this is submitted on time

- Verifying the authenticity of paperwork and supporting documents

- Generating client leads to buy RE Properties,

- Counselling clients on market conditions, prices, and mortgages

- Presenting real estate sale properties, with information on location, features, square footage, etc

- Working with foreign customers (different nationalities) - Working on a foreign market (mainly Europe) Major accomplishments: Problem-solving/High ticket Customer management/ Closing deals. AFTER SALES SERVICE SPECIALIST- BMW Tunisia (JULY 2021 – JANUARY 2023) Main tasks include:

Sahar CHAIEB

23 cité des enseignants Khaznadar.Tunis-Tunisia -phone :+216********- mail : ad1gqo@r.postjobfree.com 2

-Execute after-sales activities from receiving customer ‘s car to delivery

-Ensure compliance with legal requirements

-Implement sales strategies to always give a better service

-provide customer follow-up services

-communicate with customers through phone and emails

-Advise on product features

-guarantee customer satisfaction

-Solve problems that arise in planning, prioritizing, organizing, and taking action accordingly.

-Evaluating performance.

-using Microsoft Dynamics Nav as CRM

-using different software such as AIR (Aftersales Information Research), ETK (think client), BMW group internal systems

Major accomplishments:

-Problem-Solving

-Customers are always satisfied as my motto is “Customer is king”

-Leading customers to make another car purchase as they are satisfied with the current After-sales service. DIGITAL MARKETING MANAGER-- TRAVELTODO

(JANUARY 2019 –MARCH 2020)2019 –October 2019: Community Manager October 2019 -2020: Digital Marketing Manager

Main tasks include:

-Management of the different pages of the company's social networks

-Creation of new innovative content for social networks and implementation of a digital plan to boost sales

-Ensure the sponsorship (Ads) of social media posts

-Manage and guide a team of community managers

-Implementation and development of digital projects in collaboration with internal colleagues and external agencies.

-Management of the entirety of the acquisition funnel on platforms generating millions of visitors. Major accomplishments :

-Boosting Company ROI by 110% in comparison to the last year through successful Digital campaigns of the

“New Year Parties” that kicked up sales,

-Taking care of the digital campaign of a Major important event in the tourism Industry “Les Travel d’Or”

-Attracting leads and increasing the actual number of followers of Facebook and Instagram accounts via innovative content.

MARKETING & COMMUNICATION MANAGER KNAUF (AUGUST 2016 –JULY 2018) 2016 -2017: Marketing Assistant -2017 -2018: Marketing and Communication Manager Main tasks include:

-Operational Marketing: Implementation of advertising, media plan, promotional events, monitoring of the competitor, packaging, implementation of the chart, documents, and paperwork of the company, working with different providers for the realization of brochures, visual designs ... and printing.

-Customer satisfaction survey

-Event Marketing Organization and planning of exhibitions, seminars, conferences, caravans, product training, external training, and Team Building.

-Digital Marketing: Define the company's digital strategy and management of Facebook and Instagram accounts. Major accomplishments:

Organizing within a team of 2 important building fairs “Carthage and Medibat” Taking care of legal paperwork, logistics, and budget needed to send Tunisian and Libyan Team to an Important Fair organized in Germany under the name of “Werktage”

Organizing annual General Managers meeting in Tunisia in “The Four Seasons” Hotel, References

Available upon request

Contact this candidate