Account Manager Inside Sales

NADINE NAFAA

***** ******** **, *******, ** ***** C : 832-***-****

***********@*****.***/******.*****@***.**.***

Focused and driven sales management professional seeking professional position, where my skills will be great asset to the company. Self-motivated leader with expertise in expanding network connections, introducing products and educating clients. Skilled in implementing pricing strategies, developing territories, and revealing customer needs to deliver solutions. Able to use analytical skills and industry knowledge to develop innovative strategies for success. Capable of establishing competitive structures, handling large customer load and seeking out new leads with independent and hardworking approach.

Experience

Dates from 01/04/2022 to current

Client Sales Support -Houston, TX.

Schneider Electric-Equity Office

Manage FD SAT inbox on a daily basis, updating reps with orders, processing OEM orders .

Maintains ongoing relationship with NAM reps

Forwarding new orders to reps .

Monitor orders for faster delivery

Sending quotes to OEM customers

Processing returns and providing RMA’s

Orders Auditing on a monthly basis for accuracy for order entries by reps.

Expediting orders for faster deliveries

Put in revisions and correcting orders

Dates from 07/2011 to 12/2020

Inside sales Account Manager

Procurement integrated Services company (PISC)-Houston TX

oMaintains ongoing relationship with customers to ensure consistent orders on an ongoing basis . Generates a sales pipeline using care sales processes to drive orders in line with quota.

oAbility to multitask in fast paced environment.

oMonitored current accounts to promote strong working relationships and resolved issues before customer satisfaction could be affected.

oDeveloped relationship wit oil and gas client all over the world such as Aramco and Schlumberger to maintain longevity of accounts.

oGenerated over $1.1 Million in revenue by quoting customers in timely manner with best prices and delivery.

oInspecting products before shipping to clients to their offshore and onshore rigs on time. In addition, communicating with clients via email, phone, online presentations, screen share and in person meetings.

oAbility to work with SAP / emails/messaging applications.

oTook daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients. Optimized sales volume by managing accounts and building rapport with repeat customers.

oAchieved client loyalty through quality, productivity, service and proactive management.

oCultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.

oOversaw multiple accounts and worked diligently to meet and exceed performance goals.

oEnsured client satisfaction ratings by actively listening and resolving customers comments and concerns.

oManaged and retained 7 existing client accounts.

Education

University of Houston -Bauer Business School

Graduated with Bachelor degree in MIS( Manegerial information System ) & minor in Business International

05-2010.

Bauer College of Business Executive Education Houston, TX

oPlanning; staffing; budgeting; implementation scheduling; training and operational maintenance. Strategic planning, management control, operational control and transaction processing.

oProgramming using VB Script, Java script, SQL, oracle and website design.

oMinor in International Business-3.8 GPA

oThe Cyvia and Melvyn Wolf Center for entrepreneurship Wolven University

Certificate of Corporate Entrepreneurship -2008

oAcademy of Travel And Tourism Wunche School Houston, TX.

Flight Agent reservation-Internship at continental Airlines

Airport services

Skills

Persuasive communication expertise.

Strong lead development skills.

Project management.

Data analysis.

oExcellent communication skills.

SAP 9 years.

Bilingual In English and Arabic.

oJava script, oracle and website design.

ACTIVITIES

Scholarship granted by Chamber of commerce

Pharmacy technician certificate

Cosmetology Certificate

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