PHILL QUINCY JEFFERSON

FL, ***** Orlando +1-302-***-**** ad1aiy@r.postjobfree.com

PROFESSIOMNAL SUMMARY

With ten years of industry experience, I am a skilled artisan with a strong focus on customer service. I possess analytical aptitude and a burning drive to excel in my duties. Known for my problem-solving abilities and dedication to maintaining high customer satisfaction levels. I thrive under pressure and am committed to contributing to company success. My expertise ranges from the 15th to 20th standard. I am excited to be a prospective employee who can optimize processes and foster strong relationships. Articulate, energetic, and passionate about holistic development, I am committed to cultivating partnerships and ensuring the success of your business.

PROFESSIONAL SKILLS

•Analytical • Patient

•Committed • People person

•Confident • Personable

•Cooperative • Persuasive

•Courteous • Respectful

•Critical-Thinker • Responsible

•Dedicated • Self- directed

•Dependable • Order Picking

•Dialoguer • Warehouse Experience

•Energetic • Shipping & Receiving

•Enthusiastic • Pallet Jack

•Ethical • Packaging

•Empathic • Load & Unload

•Friendly • Computer Networking

•Purposeful • Order Picker

•High energy • Customer service

•Independent • Communication

•Innovative • Research

•Motivated

WORK EXPERIENCE

College Student 05/2010 to Current Planned Career Break

Assisting in the planning and execution of social media campaigns, driving a 75% increase in website traffic during campaign periods.

Collaborating with the marketing team to brainstorm and execute innovative ideas, contributing to a 65% boost in overall brand awareness.

Maintaining detailed event budgets, ensuring all expenses were within allocated funds and saving 50% on overall event costs.

Monitoring social media analytics and produced monthly reports, showcasing the performance and growth of key metrics.

Creating engaging visual content, resulting in a 60% rise in user engagement and interactions.

Warehouse Associate 12/2021 to 07/2022 Adecco Staffing Services

Conducted weekly cycle counts and reconciled discrepancies, reducing inventory shrinkage by 5% within three months.

Collaborated with the shipping department to ensure timely and error-free order processing, leading to a 80% increase in order processing time.

Conducted routine equipment inspections and maintenance, ensuring optimal functionality and reducing downtime by 10%.

Assisted new team members in understanding warehouse processes, leading to a 75% increase in onboarding

time for new hires.

Received recognition from the supervisor for consistently meeting and exceeding daily order fulfillment quotas.

Independent Contractor 05/2014 to 09/2019 Access Labor Newcastle

Responded promptly to client inquiries and concerns, resulting in a 90% client retention rate and generating repeat business opportunities.

Attained a 98% completion rate on projects within the agreed-upon timeframe, highlighting dedication to meeting deadlines and delivering on commitments.

Successfully negotiated with suppliers and subcontractors, resulting in an 85% increase in material and labor costs.

Maintained financial records and provided transparent financial reports to clients, showcasing the effective management of project budgets.

Managed and coordinated multiple construction projects simultaneously, ensuring adherence to project timelines and budgets.

Stay at Home Dad 07/2007 to 12/2012 Family Second Newark

Implemented age-appropriate activities and educational play, contributing to the cognitive and emotional development of the children.

Developed efficient schedules and routines, resulting in a well-structured home life and smooth daily operations. Assisted with homework and school projects, offering academic support and guidance, resulting in improved grades and academic performance.

Developed conflict resolution skills, mediating and resolving conflicts between children, leading to improved communication and teamwork.

Managed multiple responsibilities, including childcare, household chores, and personal errands, ensuring a balanced and productive daily schedule.

Un-Armed Guard 09/2006 to 06/2007 G4S Newark, DE

Utilized surveillance equipment and security systems to monitor premises, resulting in a 10% decrease in incidents of unauthorized access.

Completed comprehensive training in security protocols, emergency response, and first aid, achieving a 100% score on all certification exams.

Participated in monthly training sessions on security best practices, further enhancing skills and knowledge in the field.

Assisted local law enforcement during two incidents, receiving commendations for professionalism and effective collaboration.

Maintained accurate and detailed incident reports, documenting security-related events, and ensuring compliance with company and legal requirements.

Toll-Collector 04/2002 to 01/2004 Delaware Turnpike Newark, DE

Provided exceptional customer service to thousands of driver’s daily, answering inquiries, and addressing concerns with a positive and professional demeanor.

Received an average customer satisfaction rating of 4.8 out of 5 on feedback surveys.

Collaborated with team members to implement traffic management strategies, reducing average wait times by 5% during peak hours.

Maintained accurate toll transaction records and produced daily reconciliation reports, contributing to smooth toll plaza operations.

Compiled monthly revenue reports for management, showcasing toll revenue trends and contributing to data-driven decision-making.

Housekeeper 01/2000 to 08/2002 Governor Bacon Health Center Delaware

Achieved a 98% satisfaction rate from patients and their families regarding room cleanliness.

Contributed to maintaining low infection rates, resulting in a 70% improvement in hospital-acquired infections within the facility.

Monitored cleaning supplies and equipment, placing orders in a timely manner to ensure sufficient stock levels

for the housekeeping department.

Implemented cost-saving measures, reducing housekeeping supply expenses by 5% through efficient resource management.

Conducted training sessions for new housekeeping staff, facilitating their smooth integration into the team.

Floater 05/2000 to 11/2001 McDonald's Newark, DE

Achieved a 98% accuracy rate in order processing, minimizing errors and enhancing customer satisfaction. Assisted customers with inquiries, complaints, and special requests, resolving issues and providing a positive dining experience.

Adhered to strict food safety and hygiene protocols, maintaining the restaurant's cleanliness and upholding health standards.

Collaborated with restaurant staff to ensure seamless teamwork and a harmonious work environment. Participated in weekly team meetings, contributing ideas for process improvement and enhancing team cohesion.

EDUCATION AND TRAINING

Disney College Program

Walt Disney World Www.obs.disneycareers.com

Advanced Diploma in Data Science

ODSC Conference Www.odsc.comtalent

Certifications in Data Science

OWASP Conference Www.owasp.org

Bachelor of Science in Networking Engineering

CTU Online www.studentlogin.coloradotech.edu

DeVry

On Campus

Data Science Degrees And Certificates Coupled

Www.Intellipaat.com

Associate of Science Computer Information Systems

Penn Foster Career School Www.pennfoster.edu

02/2023

Kissimmee, FL

11/2022

Cambridge, MA

01/2022

Wakefield, MA

11/2017

Colorado Springs, CO

11/2007

PA

Remote

Scranton, PA

VOLUNTEER SERVICE

BUSINESS OUTREACH PROGRAM, ERTC

Dec. 2022 to Present

Virtual - Orlando, FL

Outreach program offers free grants and opportunities to businesses.

OWASP FOUNDATION INC.

Feb. 2023 to Feb 2024

Virtual - Ireland https://owasp.org/

Contributed online as a chat administrator

COMMUNITY OPPORTUNITY FUNDRISE

Present – Google App www.fundrise.com - Google App

Google's biggest volunteer app. A gamut of remote and local opportunities.

YOUTH LEADER/ENTHUSIAST

June 2000 to May 2004

Youth for Christ Center - Middletown, DE https://yfc.net/

A Big Brother who created strong bonds for close relationships. Offering a sense of community, and spending quality time; family love.

Best is having exciting meetups, is great fun. An informative heighten kids while enlightening a stable positive future!

COMPUTER REPAIR, RIDE SHARE/RUNNER

Mar. 2014 to Aug. 2017

Community volunteer - New Castle, DE

Mr. Taxi for single moms plus neighbors in a comprehensive schedule. Shared liquors run for seniors and disabled. The goal for a united community

CORE COMPETENCIES

Work style - Reliable

December 2022

Assesses the tendency to be dependable, to act with integrity, and to follow the rules. Also evaluates attitudes toward harmful work behaviors.

Full results: Proficient

Basic computer skills: PC – Highly Proficient July 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems. Full results: Highly Proficient

Warehouse associate – Highly Proficient

July 2020

Assesses the tendencies that are important for success in warehouse roles.

Full results: Highly Proficient

Sales skills - Proficient December 2022

Tests skill in influencing customers to buy products or services and negotiating to overcome objections. Full results: Proficient

Work motivation - Proficient

June 2023

Tests the tendency to have a strong sense of direction and desire to achieve goals. Also evaluates the tendency to persist through unpleasant tasks and to be reliable.

Full results: Proficient

Warehouse safety - Proficient

June 2023

Tests the tendency to use and promote safe practices when working in a warehouse setting. Full results: Proficient

Customer service - Proficient

July 2023

Tests the ability to identify customer issues and avenues of service to address customer needs, and to display a cooperative and empathetic demeanor when dealing with others. Full results: Proficient

Certifications

ALISON CUSTOMER SERVICE TRAINING

March 2019 to Present

Learner of essential Customer Service Support techniques.

INUIT SALES

June 2018 to Present

A receivables QuickBooks Sales Certificate

INUIT EXPENSES

June 2018 to Present

A QuickBooks Accounts Expenses Certificate.

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