SUZANNE

SANDERFUR

ad16gc@r.postjobfree.com / 423-***-****

Professional Summary

Dependable Healthcare administration associate with over 20 years of experience with medical billing, processing claims, workers’ compensation claims, and healthcare policies.

Experience

Management Services Network

Patient Account Representative/ March 2010- Current

Post charges, payments, and adjustments. Confirmed patient information, collected copays, and verified insurance.

Demonstrated knowledge of HIPAA privacy and security regulations by appropriately handling the patient information.

Interfacing with adjusters, medical professionals, as well as workers compensation attorneys in specific states.

Comprehensive Medical Care

Receptionists-Insurance representative/ August 2008- March 2010

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Managed a high-volume workload within a deadline-driven environment. Resolved an average of 300 inquiries in any given week and consistently met performance benchmarks in all areas.

Answered an average of 60 calls per day by addressing customer inquiries, solving problems, and providing new product information.

Chattanooga Neurology

Receptionists-Insurance representative/ September 2007- August 2008

Responsible for writing and servicing personal lines insurance policies. Also responsible for office management, including client dispute resolution, and handling cash deposits.

Perform all bookkeeping functions, such as credits and collections, preparing and sending financial statements/bills, and maintaining financial records.

Managed schedules for 4 surgeons, maintain medical records, and correspondence files while transferring correspondence/medical records by mail, email, and fax.

Fortwood Center

Insurance representative/ May 2001- September 2007

Researched and accessed computerized financial information to answer questions related to specific accounts.

Completed complex tasks, assignments, and defined processes with some level of independence.

Resolved customer service inquiries regarding billing and payment issues.

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