M E L I S S A

R O D R I G U E Z

210-***-****

ad0drf@r.postjobfree.com

**** ***** *******,

New Braunfels, TX 78130

PROFESSIONAL SUMMARY

Hardworking, motivated educator looking to transition to a customer service role with a company that shares comparable core values. Strong organizational, relationship- building and task management skills equipped for fast paced work and changing daily needs.

SKILLS

Records management Task prioritization

Distance learning Technology integration

Faculty collaboration Product knowledge

Multi-line telephone operations Conflict resolution EXPERIENCE

English, Reading and Journalism Teacher, Navarro ISD, Aug 2022 Current, Seguin, Tx Worked with students to address reading needs, including ELL students and students with IEPs .

Implemented diverse instructional techniques to enhance student comprehension and encourage students to explore new concepts while also learning within preferred modality.

Documented and reported student progress and challenges in alignment with district and school requirements.

Coordinated student assessments and compiled and analyzed student data. Assessed student learning and understanding of the material with tests, quizzes and essay assignments.

English Language Arts Teacher, Northside ISD, Oct 2020 Aug 2022, San Antonio, Tx Established clear objectives for all lessons, units and projects and communicated objectives to students.

Moderated online discussions and utilized distance learning platforms to increase student engagement.

Lectured on selected texts and discussed underlying themes to encourage critical thinking.

Supported lesson plans with unique and engaging instructional videos, activities and discussions.

Evaluated and graded students' class work, assignments and papers. Special Education Instructional Aide, New Braunfels High School, Sep 2017 Oct 2020, MR

May 2015

New Braunfels, Texas

Implemented behavior management strategies during small group and individual instruction to support student engagement.

Offered advanced support to students in both classroom and outside environments to encourage full participation in activities.

Provided accommodations and modifications to learners with disabilities to better access grade-level content.

Assisted classroom teachers with maintaining students' records and handling assignments.

ONBOARDING SPECIALIST, COPsync, Oct 2016 Jun 2017, New Braunfels, Texas Provided outstanding, rapid-response support to our customers via email, telephone call and remote system access.

Engaged with key decision makers in a positive and collaborative manner. Documented all customer interactions using our internal project and ticket tracking software.

Helped department exceed quarterly goal of $535,000 through commitment, communication, and accountability.

Tracked customers' orders from initial set-up to project closure. Created agency files in a variety of platforms to include Autotask, Dataonix Portal and Agency Tool.

Supported sales operations by completing assignments with strong focus on quality and performance.

ADVANCED REP. TEAM MEMBER, The Scooter Store, Jun 2011 Mar 2013, New Braunfels, Texas

Worked directly with clients to achieve exceptional customer satisfaction via telephone, online chat and mail.

Performed initial client assessment to include insurance eligibility and analysis to begin mobility equipment.

Gained expert knowledge of mobility sales operations, market conditions, and insurance claims.

Met targets consistently by working hard and with strong attention to detail. Addressed customer concerns and complaints and resolved issues promptly. Handled escalated callers to reach positive outcomes. EDUCATION

BACHELOR OF ARTS, COMMUNICATION

The University of Texas at San Antonio San Antonio, Texas Alternative Teaching Certificate

iTeach

Tests Passed:

EC-6th

ESL

ELAR 7th-12th

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