Malick Diawara

614-***-**** ● Columbus, OH ● ad0bs6@r.postjobfree.com

PROFFESSIONAL SUMMARY

Dedicated and results-driven Sales Associate with over 3 years of experience in customer interaction and support within a fast-paced environment. Proven track record of exceeding performance metrics, demonstrating excellent communication, negotiation, and adaptability skills, while consistently delivering exceptional service.

EXPERIENCE

Sales Associate December 2022 - current

Walmart Canal Winchester, OH

Successfully accumulated valuable customer interaction experience, both through phone and face-to-face interactions, consistently providing exceptional service.

Assisted customers with store and product complaints and quickly resolved conflict.

Demonstrated effective multitasking abilities, efficiently managing computer tasks while providing top-notch customer support.

Thrived in a fast-paced and ever-changing environment, adapting to evolving customer needs and market dynamics.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Crew Trainer May 2021 - December 202

McDonald Canal Winchester, OH

Coached associates on key behaviors to drive results and demonstrated proper ways of completing tasks.

Assessed employees’ performance, provided feedback, and coaching as needed, and tracked employees’ progress.

Participated in team meetings and trainings and contributed my expertise and insights to these sessions.

Adhered to all company policies and procedures, including those related to food safety, customer service, and employee conduct.

Crew Team Member September 2020 - January 2021

McDonald Canal Winchester, OH

Coordinated with managers and team members to accomplish daily goals.

Worked quickly and efficiently to ensure customer satisfaction.

Always maintained a clean and organized work area.

Outstanding attitude and excellent verbal skills.

Demonstrated excellent verbal skills and professionalism, even in challenging situations.

EDUCATION

High school Diploma Canal Winchester High school

SKILLS

Detail-Oriented Strong Communication Skills Customer Service skills Time Management skills Team Building skills Analytical Skills Resolution Oriented Adaptable Team Player Strong Problem-Solving Skills Writing skills Collaboration skills Critical Thinking skills Multitasking skills

Contact this candidate