Customer Service Sales
Resume:
Margaret Njowe Ndoke
Mississauga, Ontario.
L5N3K4
Phone: 437-***-****
Email: *************@*****.***
OBJECTIVE
Achieve a position in the customer service industry,which will offer me the ability to develop my skills and experience within the service sector.
PROFESSIONAL PROFILE
Language: Perfect English (speaking and written); understand basic French & Korean.
Very organized & efficient in completing tasks.
Passionate in providing excellent customer service.
Effectively works with diverse groups at all organizational levels to achieve common objectives.
Strong analytical and organization skills; highly efficient, accurate and detail-oriented.
Excellent communication and interpersonal skills; Able to establish strong business relationships.
A creative problem solver, who rapidly adapts to changing demands and environment.
Superior multitasking abilities.
Typing with minimum speed of 60 wpm
Microsoft Office (Words, Excel, Outlook, Power Point) Internet Access Explorer
Ability to gather data, prepare reports & compile information.
Willingness to learn.
EDUCATION
Present –Planning to start CIP courses.
2016 - Nazarene University
- Bachelor of Arts in Human Rehabilitation
2006 -College Diploma (G.C.E Advance Levels)
WORK EXPERIENCE
Millennium 1 Solutions . (Toronto-Canada) February 2017 - TILL
Customer Care Specialist (Contract)
Managing the President Choice Loyalty Reward Program.
Analyze information presented by the costumers to process next steps according to the nature of the inquiry.
Adhere to established departmental procedures, quality standard guidelines defined by the company and the client.
Remain current on program information, products, processes, and business initiatives.
Provide quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions, while adhering to the standards of quality assurance program.
Identify and resolve customer complaints in a timely fashion to ensure customer satisfaction.
Accurately complete appropriate documentation for required transactions.
End call by completing necessary actions to fulfill customer requests.
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.
Provide timely follow-up to client issues 100% of the time.
Access and update customer accounts.
Analyze individual problems and take appropriate action to meet customer need.
Deal with changes and difficult queries in a patient and professional manner.
Outsell company's brand through excellent customer service skills.
Educate customers on how to effectively use online services to resolve queries.
Exchange PC Plus points with travel product : hotel reservation,car rentals,flight reservations and package vacations
Sell travel insurance: Trip cancellation, Worldwide coverage,Emergency medical coverage,Collusion weaver damage CDW etc.
Volunteered
UVCONN Communication Service-Connecting World wide. (Mississauga) 09/2016 - 12/ 2016
Customer Care Representative;
Offer excellent customer service to customers
Record customers request by phone and act promptly.
Selling company’s product on phone and one-on-one contact.
Assist new customers in delivering and connecting digital devises at their homes.
Record all customer inquiries and request in account data base.
Follow up with potential to be customers by phone calls or one-on-one.
Develop individual strategy to meet individual target and company’s goal.
Volunteered.
Hamony Center 09/ 2014 –08/ 2016
Rehabilitation Worker.
Out selling products created by people with disabilities.
Support consumers to meet established rehabilitation goals and increase functional independence.
Behavioral data collection.
Attend service duty when required.
Assist the client in community integration .
Schedule time for sport activities and performances.
Communicate with client's family and provide daily feedback by phone and one on one.
Receiving inbound calls on inquiries.
Margaret Njowe Ndoke 437-***-****
Insurance Sales and Claims Representative (SOWEL Insurance Inc) 08/2009-08/2015
Understand the company’s insurance policies and products, and properly explain to customers.
Discuss with customers on the phone and one- on -one, on companies products and services.
Offer information about price quotes to prospective customers.
Ensure customers make good buying decisions armed with the right amount of information.
Analyzed customers complains and recommend solution.
Maintain a strong clientele relationship.
Set personal goals, objectives and strategies to meet sales target
Target potential customers and educate them on the benefits of having insurance.
Margaret Njowe Ndoke 437-***-****
National Sales Promoter (Guinness Cameroon S.A.) 06/2006–06/ 2009
Responsible for sales promotion and brand advertising.
Tele-Promotion of new and existing products.
Organized field promotion for new and existing products.
Develop strategies to meet and surpass sales target.
Liaised with customers.
Took inbound and make outbound calls, to get and solve customers’ query.
Received and processed customer orders.
Contact this candidate