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Customer Service Manager

Edgar, Wisconsin, 54426, United States
April 21, 2017

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Timothy F. James

W**** County Road M

Edgar, WI *4426


Objective: To utilize my extensive manufacturing management experience in the areas of

production, inventory control, and customer service to provide assistance in

increased business growth, increased efficiencies, and overall improved

operations within a professional results oriented manufacturing team.

Education: B.S. degree in Business Management from Triton College (1982).

Work 2001 – Present Culligan Rothschild, WI

Experience: Operations Manager

* Responsible for all aspects of bottled water production, service, route delivery,

product installation, blowmolder operations, and safety training.

* Maintained inventory related to all materials for production operations, service,

water treatment equipment, and special acquisitions.

* Achieved Certified Plant Operator with IBWA / FDA.

* Achieved “Excellence in Manufacturing” for FDA compliance 14 years.

* Responsible for all unresolved customer service related issues.

* Successful in 15 year accident free record, and 100% on time BW shipments.

1997 – 2001 Springs Window Wausau, WI

Production Supervisor

* Responsible for the management of various production operations related to

the processing of wood shutter and blind product line.

Work 1993 – 1997 Con Agra Edgar, WI

Experience: Production Supervisor / Training Manager

* Responsible for management of various departments within the beef

processing industry including working directly with FDA and USDA to maintain

compliance with industry standards.

* Assisted in the development of formal in house “industrial athlete” employee

training program to improve operations, reduce turnover, and improve safety.

1985 – 1993 CTM / Touch of Class Clearwater, FL

Production Manager / Owner

* Operated full line screen printing operation for the custom decoration of

beachwear, gifts, sportswear for tourism and local business.

* Developed sales programs with individual beach shop retailers and resorts

to create product lines exclusive to individual retail shops.

* Established retail venues in open air market places and developed open air

market for wholesale customer base.

1976 – 1985 Gillette / Sanfords Ink Chicago, IL

Production Management

* Initial responsibility to provide direct supervision of production employees

in the manufacturing, printing, and packaging of Gillette retail products.

* Provided technical assistance, equipment acquisition, and mechanical support

for the creation of Gillette / Papermate Ad Specialty product line.

* Served as manufacturing troubleshooter for assisting plantwide operations

Unable to meet cost and efficiency standards. Provided personal training and

equipment repairs to necessary to achieve company standards.

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