Windows Administrator

Sushma Jammu

AN OVERVIEW

A results-oriented professional with 4 years cross functional experience in Wintel Administration, IT Operations Management, Customer Relationship, Team co-ordination as well as Self Development in the Service Industry and willing to learn fourth coming technologies. Familiar with ITIL, CMMI, ISO process and its advantages could utilize it for a productive output of the organisation

A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas which can improve overall output of the team/ Organisation.

Adroit with latest technical & business developments to utilize it in the overall Team development.

I have a good knowledge on the below concepts:

Handling all the regular backups( Full/Incremental/Differential)on failed servers and analysis the root cause to apply the permanent solution.

Hands on experience with CA ARC SERVE Tool 16.5.

SCOM 2007 & 2012 implementation and Administration.

Administrating SCCM and AD.

IIS and SQL Backups using windows backups and DMPS. VMware snapshots, Hyperv Checkpoints.

Performing server/Breakfix issues like Working on disk space issues and CPU utilization alerts by compressing log files and taking dumps before recycling the application pools.

Worked on Unicenter and Nimsoft Service desk tools.

Hands on experience on WSUS patching and Managed Microsoft SCCM deployments in a large-scale global environment.

Hands on experience on all ITLT concepts like Request Management, Change Management, Problem Management.

Activer Directory User Maangement/Adding users.

THE CORE COMPETENCIES

Windows: Deploying, administrating, troubleshooting skills in Windows 2003, 2008, 2012 R2. Familiar with all major MS services/ Roles/ Features, Core Hyperv 2012 R2,, Relevant hands on experience on AD, DNS, DHCP, Exchange 2010, Lync 2013, SharePoint 2010 and 2013, MS SQL 2008, 2010, 2012, 2014, Visual studio, VSS, Windows VPN, WDS, DPMS,SCCM, Direct access and WSUS

Website and Database: Strong management skills on IIS 6, 7, 7.5 and 8. With Https binding, Application pools, FTP management, Excellent skills on Database management of MS SQL 2005 to 2012, creating, restoring, backup, and maintenance plans.

Security: Expertise in Symantec Endpoint security management server, as well Kaspersky security centre server and clients. Familiar working with SSL certificates, management of Go daddy domain, DNS host records, Wildcard certificate configuration and deployment.

Remote Administration: Expertise in Remote Infrastructure Management include windows terminal server, virtual servers, and network appliance using Web console, RDP, Logmein, Team Viewer and proficient in familiar protocols like TCP/IP, RDP, UDP, SMTP, SNMP, FTP, HTTP, HTTPS, LDAP, and most used network ports and issues, Leo stream management.

Third Party applications: Expertise on Nimsoft ticketing system, Nimsoft, Unicenter Service Desk, SCOM monitoring tool,SCCM, ICM ticketing tool.

Vendor and Customer Management: Expertise in vendor management on IT Infra Procuring, AMC’s, renewals, Good in working with Customers to understand their requirements, attending sync up calls.

EMPLOYMENT HISTORY

Tata Consultancy Services (System administrator) [June 2015 – June 2016]

As a System Administrator- Dedicatedly involved on Server/ Network operations by managing a team of 10 with branches (Hyderabad & US)

Internal Project: (Internal IT system/ Network Administration) One of the team member out of four and coordinating with them taking care of all three Branches network/ Servers as mentioned below and tracking all the issues, tasks via ticketing system, SharePoint 2012

SCOM 2007 & 2012 implementation and Administration.

Orchestrator 2012 implementation and Administration.

Proactive monitoring and reactive triage/ troubleshoot the various applications/ Windows server related issues through SCOM (System Center Operation Manager 2007 R2).

Administering SCCM and AD

Implemented the SMS site health plan and assisted with all software pushes.

Performing triage and resolving the most serious incidents as quickly as possible, leaving the less serious ones to be resolved as time allows.

Properly escalate incidents to engineering team based on prioritization and severity of the incidents.

Resolving all priority Incidents as per respective SLA’s within the target time.

Using Service desk ticketing tool to collect all the available information of the issue and RCA.

Performing RFC and Deployments when required.

Placing and removing out the servers from Maintenance Mode before patching the servers.

Recycling the application pools by removing the faulty servers in F5 environment.

Sending Communications and updates to leadership and all stake holders about the issues.

Creating Standard operational procedures for the process to be updated in the sharepoint.

Maintaining Weekly and Monthly reports which includes Response times and performance statistics.

AD, DNS, DHCP on top of Windows 2012 R2 administration.

Exchange 2010 Administration, Microsoft Lync 2013 Administration.

Symantec Management server 12.0 Administration, Kaspersky Security Centre 10.0 Administration.

Server, network monitoring using Nagios server, VOIP configuration and Administration,

IIS and SQL Backups using windows backups and DMPS. VMware snapshots, Hyperv Checkpoints.

MS SQL 2005, 2008, 2012 management and Administration.

Tracking of tickets assigned to IT Support and distributing based on category.

Ensuring smooth transition of changes and updates applied to the infrastructure components, and roll back for the changes if the issue is identified with the recent RFC which has been deployed. And also performing ERFC to restoring the services.

Performing Problem Management and transferring the problem tickets to conern SME teams and product owners for RCA.

Performing Technical Assistance Call for the issues which are not resolved in the respective SLA’s.

Preparing all IT related procedures, change management, Release management, IT Policy Documents.

Working on disk space issues and CPU utilization alerts by compressing log files and taking dumps before recycling the application pools.

Perform all other duties that are consistent with this position as assigned.

Deloitte (System administrator) [May 2014 to June 2015]

As a Subject Matter Expert – Responsible for managing a team of 20+ Technical support executives and Providing Level 2 support.

Proactive monitoring and reactive triage/ troubleshoot the various applications/ Windows server related issues through SCOM (System Center Operation Manager 2007 R2), Solar Winds.

Managed Microsoft SCCM deployments in a large-scale global environment of 50,000+ users; oversaw deployments of large and complex applications targeted for mass audience.

Worked hand in hand with the Change and Release Management teams to ensure smooth delivery.

Adhered to the firm's patch deployment process.

IIS and SQL Backups using windows backups and DMPS. VMware snapshots, Hyperv Checkpoints.

Troubleshooting OS issues by logging via ILO.

Working on disk space issues within windows servers

Handle the daily requests through mails, Hotline and Service Desk ticketing Tool.

Strong on working with Notifications, problem incidents, Change and incident management process.

Organizing and participating with various technology teams in a Technical Assistance Call for Major Outages.

Provide timely and consistent updates to CLIENT’S customers when working open tickets

Properly escalate incidents to engineering team based on prioritization and classification of the incidents

Perform all other duties that are consistent with this position as assigned

WINDOWS 2000/2003/2008 SBS Servers: Installation and configuration of Server.

Implementation of Active Directory services, Domains, user group accounts, DNS configuration.

Experience with VMware vSphere, vCenter, and Operations Manager

Involved in developing virtualization design including physical and logical architecture.

CA Technologies (Tester and configurator) [March 2012 – April 2014]

As a System Administrator - Monitoring 2000+ servers in Network, Database, UNIX and storage related Jobs.

Develop tool as per the client’s Business Requirements and test it for any Bugs.

Fix the bug and retest the tool and then proceed with the configuration.

Developed new tool called Nimsoft Service Desk.

Migrating few features of existing tool called Unicentre Service Desk Tool to Nimsoft Service Desk.

Testing the NimSoft Service Desk Tool in HP Quality Center

Handling Major Incidents and P1’s.

Primary contact for UNIX and Windows L1 trouble shooting.

Involved in Network L1 trouble shooting.

Hands on experience with CA ARC SERVE Tool 16.5

Handling Tape Vaulting and blank media pop up issues.

L2 trouble shooting on backup failed servers and jobs.

Monitoring NOC team ticket queue.

Tracking all the regular backup failed servers and analysis the root cause to apply the permanent solution.

Escalating tickets to team concerned.

Handling Servers Commission and Decommission Process.

Incident handling for issues like Disk space utilization\Memory Utilization\CPU Utilization\System Edge Alert\Backup Agent Services\MacAfee agent Services\Apache services recycle.

Monitoring Tools:-

NSM console to check the alerts and place the device in Maintenance Mode.

VM ware Vsphere to monitor the virtual servers and for virtual reboots.

SCOM tool to monitor critical alerts.

Major Incidents & P1 Incidents:-

Handling Major and P1 incidents

Sending communication updates to all the Leadership about the issue.

Handling the Major Incident Bridge.

Co-ordinating to gather all the technical parties on the bridge to work on the Incident

Tracking it till the closure

Creating a Problem ticket for further root cause analysis

EDUCATION

Professional Education

B.sc(Computers)-Andhra University

M.sc(Computers)- Andhra University

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