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Customer Service Microsoft Office

Conyers, Georgia, United States
January 29, 2017

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Martika Hall B.S.W

**** *** ***** ***** **

Conyers, GA 30013



Professional Objective:

Responsible, eager to learn, proficient in communication, current technology, easily adaptable to a variety of social settings and events. Passionate and motivated with a drive for excellence. Currently pursuing a career in Social work, specializing in child welfare. Looking to gain additional experience from successful business leaders.


Home Instead Senior Care- Vero Beach, FL (On-Call Coordinator 09/2016-Current)

Worked closely with the Service Coordinators ensuring that all client shifts are being filled with the most appropriate Caregivers. Communicate any changes in Client Shifts to the Client(s), CAREGiver(s) and other office staff. A Contact backup person when questions arise about clients or CAREGivers that require input.

Florida Atlantic Career services- Boca Raton, FL (Peer Mentor- 08/2015-Current)

In this position I served as a resource for individuals who may have had issues with adapting with the college environment. I worked in close liaison between students and the academic career service for the graduate program at Florida Atlantic University.

Samuel Gaines Academy- Fort Piece, FL (Paraprofessional 08/2014-1/2015)

As a Paraprofessional I often work with students of special needs either one-on-one or as small group tutor, which required me to introduced vocational skills preparing students for the workforce.

OJOCC, Okeechobee, FL (Youth Care Worker, 09/12- 01/13)

A Youth Care Workers participate as a members of the facility treatment team, assisting youth with meeting performance goals, completes observation checks and provide role model behavior to assist youth with problem solving and competency development.


Obtained a Baccalaureate Degree in Design an Social Inquiry: Social Work, Florida Atlantic University- Boca Raton, FL 2015-2016

Indian River State College Fort Pierce, FL- AA Social Work 2012-2014

Special Certification/Skills:

Child Welfare Certificate

Child welfare experience as a Certified Guardian Ad Litem (case management)- 08/2015

National Society of Leadership member

Keep Children Safe Act, Human Trafficking Coordination, and LGBT Cultural Competency Certification.

Mastery of Microsoft Office Programs (Word, Excel, PowerPoint)

-Typing, Data Entry, Filing, Customer Service Oriented, Excellent Telephone Etiquette and Follow-up Skills, scheduling, inventory.

Strong verbal and personal communication skills and pleasant personality.

Great Organization and prioritization skills, self-motivated initiative, maintain high level of energy, and dedicated to execute satisfaction and meet deadlines.

8 years of customer service and sales support experience.

Utilized modern teaching methods and data base.

Willingness to travel

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