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Management Manager

Zürich, ZH, Switzerland
January 23, 2017

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Alessandra Cantu’

Feldblumenweg *, **** Thalwil

Mobile: +41 (0-786******

Personal Profile

Senior management consulting professional with a sustained record of achievements delivering value through business transformation programmes. Demonstrated ability to successfully identify, design and project manage the implementation of new business operations and complex transformation projects. Results oriented, energetic and inspiring professional with proven project and team management skills combined with the ability to effectively communicate at all levels.

Key Skills

Project Management (PRINCE 2 Practitioner), Project Planning and Controlling, Business Transformation, Business Analysis, Business Process Design, Business Process Management (BPM), Continuous Improvement (CI), Six Sigma Green Belt, Supply Chain Management, Product Lifecycle Management, Customer Relationship Management (CRM)

Professional Experience

ACCENTURE, Zurich Feb 2015-Dec 2016

Manager (Account & Bid Manager)

Responsible for the development and growth of selected client relationships.

Business Development: proactively built client business and accounts through the development and the presentation of pitch documents, proposals, sales presentations and recommendations

Bid Management: developed project proposals, controlled expenses during development and ensured effective resources usage. Proposal values ranging from $500k to $10m

Account Management: participated in the development of short and long term client plans and budgets and managed account finances

CORNER BANCA (Cornèrcard), Lugano (Contractor via Bemit SA) Aug 2014-Jan 2015

Business Analysis Lead

Responsible for the scoping, requirements definition and the business process re-engineering for the customer servicing capabilities (customer contact centre and digital channels), as part of a Pega Business Process Management implementation.

Team Management: managed a business analysis team to define business requirements, to-be processes and customer journeys

ACCENTURE, London Oct 2006-Dec 2013

Manager (Promoted to Consultant 2007; to Manager 2011)

Responsible for managing and delivering cross functional business transformation projects across industries. Participated in business development activities.

Project Management: planning, budgeting, resourcing, managing and delivering high impact projects. Experience setting up and staffing PMO organizations. Prince 2 Practitioner certified

Team Management: managing teams, mentoring, coaching and development. Recruitment of both experienced professionals and graduates

Communication and Stakeholder Management: preparation and delivery of structured, fact-based communications. Significant facilitation and stakeholder management experience

Consulting Business Development: offerings development, client proposals, sales presentations, business cases preparation

Business Process Management: business analysis, functional requirements gathering, as-is and to-be process design, KPIs definition and monitoring, training preparation and delivery

Supply Chain Management: supply chain planning, product lifecycle management, inventory management (Vendor Managed Inventory)

Customer Experience: customer strategy and loyalty, customer analytics, real time marketing, customer experience strategy and transformation, multi-channel operating models

Selected Project Achievements

Global Trading Oil Company (Supermajor) Role: Process and Project Lead London/Rotterdam

For a global energy trading/supply company in the Rhine region, as part of a supply chain optimisation project, worked for the project sponsor (C level) to define a new Target Operating Model for trading and supply and supporting operational processes

Identified as-is hotspots and value capture opportunities, to-be operating model, processes, roles, RACI, scenarios. Set up approach, governance and plans for the piloting phase. Defined and staffed the PMO organisation

Outcome: Successfully handed over processes and pilot projects definitions to enable the realisation of 100m$/year of value

Global Oil Company (Supermajor) Role: Process Analyst and Work stream Lead London

Led a project team (10 members) to design and deploy streamlined to-be Supply Chain, Product Lifecycle Management and Master Data global requirements, processes, procedures and KPIs as part of a global SAP implementation. Piloted process development in BPM tool

Managed work stream team, plans, risks and issues, dependencies. Supported program financial management

Outcome: Won client award for individual contribution on the program. Reduced time to market and improved product profitability for the Lubricants Class of Business

Global Telco Retail Company Role: Process Analyst and Project Manager Newbury

Process Analyst and subsequently Project Manager as part of a global B2B program aimed at centralising the procurement, supply chain and logistics functions into a tax efficient hub

As a Project Manager responsible to drive local deployment for four countries (analyse, design, support build, testing, training and deployment), to manage budget and delivery and to realise expected benefits through the management of change and process compliance

Outcome: Enabled a 30% inventory reduction

HOMEBASE Head Office, Wallington, Surrey Dec 2004-Sep 2005

Assistant Merchandiser

Responsible for delivering sales and profit targets by forecasting sales, managing forecast accuracy levels and agreeing supplier orders/stock replenishment plans.

MONSOON ACCESSORIZE Head Office, London Mar 2004-Nov 2004

UK Branch Merchandising Assistant

Responsible for maximising branch sales through stock allocations and stock control.

OTTICA CAPPELLETTI, Cantu’, Italy Aug 2002-Nov 2003

Supported family retail business in strategy setting and operations development.


Trainee (EU Leonardo Scholarship)

Identified potential commercial partners; organized direct trading activities between Italian and Swedish companies.


Cass Business School, City University, London UK Oct 2005-Aug 2006

MSc in Logistics, Trade and Finance. Final mark: Distinction

Universita’ IULM, Milan Italy Sep 1996-Nov 2001

BA Hons Communication. Final mark: 110/110

Istituto S. Marta, Cantu’ Italy Sep 1991-Jul 1996

Secondary education diploma. Final mark: 60/60

Professional Qualifications and Training

Prince2 Practitioner; Green Belt Six Sigma trained

Fluent Italian, English and Spanish; conversational Swedish; intermediate German (B1)

Experience with Pega PRPC 6.0, SAP R/3, SAS, Metastorm ProVision and ARIS (Business Process Management), ZaiNet, MS Office, MS Visio, Smart Ops (Inventory Optimisation Software) and Business Objects

Interests and Hobbies

Enjoy travel and different cultures; food and wine from around the world; pilates, running, skiing and reading

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