Leticia Golightley

**** ***** ****** *****, ** **468/ acxpkc@r.postjobfree.com 929-***-****

SUMMARY: Self-motivated professional with over 6 years’ experience in the Customer Service Industry; hands-on skills handling difficult customers and succeeding in fast paced environments. obtaining a manager/supervisor position by which my enthusiasm and leadership skills are used.

SPECIAL SKILLS:

Ability to resolve conflicts, make quick decisions and handle multiple tasks

Excellent communication and interpersonal skills

Experience working with minimal supervision

Capable of working effectively independently and in a team

Understanding material and providing instructions to associates and co workers

COMPUTER SKILLS: Microsoft Word, Power Point, and type 85wpm

WORK EXPERIENCE

Handy New York, NY

Cleaner March 2015 – August 2016

Dusted and cleaned bedrooms, lobby area, corridors and stairways

Mopped, swept, and vacuumed tiles, carpets and hardwood floors

Cleaned and sanitized bathroom floors, toilets and walls

Emptied trash bins and transported it to disposal areas

Sanitized entrance and exits including glass, windows, doors and hardware

Gilt Groupe Studios Brooklyn, New York

Sample Product Coordinator August 2014 – May 2015

Work closely with the styling Team and Art Directors to ensure all needed product is available in time for selections/review.

Maintain/Update Google doc with the most accurate status of each pull request placed by stylists.

Reconcile all POs back to original receipt assist with post copywriting process.

Unpack and prep all editorial product as well as logging tracking all product

Burlington Coat Factory New York, N.Y

Visual Merchandiser August 2013- August 2014

Flow floor ready merchandise onto the sales floor within 24 hours of receipt while maintaining consistent and compelling merchandise presentation.

Replenish merchandise timely and monitor floor stock levels to ensure the store is properly stocked at all times.

Execute floor moves, merchandising directives, display maintenance and general recovery (i.e., folding, straightening, etc.) as directed by the manager on duty.

Drive sales results through greeting and assisting customers on the sales floor and maintaining solid product knowledge.

Maintain an awareness of all promotions and advertisements and execute merchandise placement for sales and other promotional events.

Return fitting room "go-backs" and customer returns to the selling floor ensuring they are properly sized.

Participate in year-end inventory and cycle counts.

Loemahnn’s Department Store New York, N.Y

Overnight Manager September 2006 - August 2014

Supervise and direct the day-to-day functions of the Operational Task Team including freight flow, shipping /receiving, transfers, RTVs, claims, and the Misdirected Freight process.

Responsible for the maintenance and upkeep of the receiving and stock areas including ensuring the area is clean, clear of obstructions and is in compliance with local fire codes.

Followed-up with Pricing and Signage Coordinator to ensure execution of price changes and pricing audits.

Responsible for the training of all operational task, Pricing and Visual associates in company procedures and programs.

Partnered with store management team to provide feedback on associates meeting established operational guidelines, brand standards and company policies.

St. Christopher’s Foster Care Camp New York, N.Y

Head Counselor June 2004 – June 2006

Directed group of 16 children in a manner that promotes safe behaviors and improves the quality of the children's interaction with one another.

Participated in all activities with the groups teaching skills, providing encouragement and support.

Supervised and guided junior staff assigned to group.

Reported any accident to proper camp personnel.

Took accurate attendance of campers daily.

Provided camp with all items necessary for employee file.

EDUCATION

Morris High School Bronx, New York 1996

Job Corps Bronx, New York

2000

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