Retail General Manager, Fuel & Convenience Leader
Resume:
Douglas Maupin
Mount Sterling OH
*********@*****.***
PROFESSIONAL SUMMARY
Retail General Manager with over 20 years of experience in fuel and convenience store operations, including 18+ years within Shell-branded locations. Proven leader in team development, operational compliance, and brand standard execution. Experienced in managing staff, inventory control, fuel operations, and food safety compliance. Recognized for long-term stability, leadership consistency, and strong operational discipline. PROFESSIONAL EXPERIENCE
General Manager
Shell – Columbus, Ohio
July 2023 – Present
Lead daily operations of Shell-branded fuel and convenience location Manage, train, and schedule team of 7 employees
Ensure compliance with Shell brand standards, fuel regulations, and environmental requirements
Oversee fuel ordering, inventory management, and shrink control Maintain strict cash accountability and deposit accuracy Execute merchandising and promotional initiatives
Enforce ServSafe food safety standards
General Manager
Speedway LLC – Columbus, Ohio
Nov 2022 – July 2023
Directed operations of high-volume fuel and retail site Managed labor scheduling, staffing performance, and inventory control Maintained operational compliance and loss prevention standards Led team performance through structured accountability Assistant Manager / Operations Support
Shell Branded Location & Eastland Crane & Towing – Columbus, Ohio Aug 2003 – May 2022
Served in long-term leadership role under same ownership group Supported retail operations, personnel supervision, and compliance execution Maintained reporting, scheduling, and work prioritization Coordinated dispatch operations in high-pressure environments Demonstrated operational reliability and long-term commitment CERTIFICATIONS
ServSafe Certified
CORE COMPETENCIES
Fuel Operations Retail Leadership Team Development Inventory Control Loss Prevention Cash Management Vendor Coordination Safety Compliance
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