Safety-Focused Transportation and Customer Service

DADIMOS M. NEGEWO

571-***-**** ********@*****.*** CANAL WINCHESTER, OH

PROFESSIONAL SUMMARY

Dedicated and safety-focused transportation and customer service professional with over 2 years of experience as a School Bus Driver and prior experience as a Customer Service Radio Agent in the airline industry. Proven ability to ensure the safe and timely transport of passengers while maintaining a calm, respectful environment. Strong background in managing communications, responding to time-sensitive situations, and delivering excellent customer service under pressure. Known for reliability, professionalism, and strong interpersonal skills across diverse settings.

PROFESSIONAL EXPERIENCE

Universal Transportation Systems

School Bus Driver

Columbus, OH February 2023 – Present

● Safely transported students to and from schools, programs, and special events, maintaining a clean driving record and ensuring strict compliance with traffic laws and company safety protocols.

● Performed daily pre-trip and post-trip vehicle inspections, reporting mechanical issues promptly to ensure vehicle safety and reliability.

● Maintained effective communication with dispatchers, school staff, and parents to coordinate route changes, delays, and student needs.

● Monitored student behavior on the bus, enforcing rules and promoting a respectful, safe environment.

● Maintained accurate records including daily route logs, student counts, and incident reports.

● Adapted quickly to route changes and weather conditions, consistently ensuring student drop-off and pick-up on schedule.

Air Wisconsin Airlines Corporation

Customer Service Agent & Radio Operator – System Operations Control Unit Washington Dulles Airport 2008 – 2013

● Operated two-way radio and communication systems to coordinate flight operations, aircraft movements, and crew communications in real time.

● Provided frontline customer service support to passengers, addressing inquiries, resolving travel issues, and ensuring a smooth travel experience.

● Monitored flight schedules, delays, gate changes, and crew availability, relaying critical updates to relevant departments to maintain operational efficiency.

● Collaborated closely with dispatch, ramp, and gate agents to support safe and timely flight departures and arrivals.

● Maintained accurate records and logs of communications, flight changes, and customer interactions in compliance with FAA and company policies.

● Demonstrated strong problem-solving skills in high-pressure environments, ensuring minimal disruption to airline operations.

EDUCATION

ADDIS ABABA UNIVERSITY, ETHIOPIA

Bachelor of Art

ADDITIONAL SKILLS

● Basic computer skills

● English, Amharic & Afan Oromo

● CDL B with P, S and X endorsements

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