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Technical Support Information Technology

Waldorf, Maryland, United States
January 12, 2017

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Excellent analytical skill

Microsoft Office, Excel, PowerPoint proficiency

Software Program Implementation

Windows7, 8.1, 10/ MS-DOS Expertise

Strong verbal communication

Knowledgeable in (LAN/WAN/VLAN)

Router and Ethernet Cable efficiency


Quick learner

Time management

Dedicated team player

Strong interpersonal skills


Gryphon Consulting July 2015- Current

IT Consultant

Provides Technical support throughout 20 different companies.

Lead Technician on 10 companies

Prepares desktops, cellphones, landlines, servers and laptops to the degree of each company.

Remote controlled onto computer to complete certain tasks.

Conducted onsite support to assist users when remote support was either unavailable or insufficient.

Created maintenance for servers remotely when an update was needed for each,

Goes onsite to set up spaces for users to use their computers to their needs.

Creates, Modify and complete tickets assigned to me or my colleagues whenever processed.

Uses Autotask, IT Support, Webroot, Quickbooks and Up-to-date with all of Microsoft products.

Domino Sugar Facility July 2014 - January 2015

IT Administrator Intern

Responsible for providing technical support to all employees throughout the company.

Ensure all customer requests are provided a solution to their problem.

Provide office services by implementing administrative systems, procedures and policies.

Provide voice, data, wireless communication and information security services to all employees.

Served as a customer support specialist performing work involving analytical and evaluative duties related to classified unclassified information technology networks and/or cyber system.

Knowledgeable on network infrastructure systems that include: local/wide/virtual area networks (LAN/WAN/VLAN), intrusion detection systems, closed circuit television, network switches, routers, information transfer nodes (ITN), and platform IT systems.

Responsible for planning, directing and scheduling of the information technology work load distribution.

Old Navy August 2010 - May 2014

Sales Associate/Stock Supervisor

Responsible for planning and determining current and future store products and supplies requirements to meet customers’ and store’s needs.

Responsible for Procurement Authorization to include preparing, documenting and filling authorizations for all stock items issued.

Reviewed and validated all distribution forms for final approval and signature.

Received deliver supplies, materials, and equipment; confirmed that delivered goods match purchase order specifications of quantity.

Utilized a sophisticated electronic mainframe computer terminal to properly account for; responsible for all record and data process inventory actions such as issues, returns, and receipts of new materials and associated back orders.

Monitored the quality of input and output of the inventory system such as timelines, accuracy of all inventory materials handled; Adhered to strict accounting procedures.

Organizes and maintains inventory for efficient material storage and handling.

Assists customers on sales floor.

United States Capitol Police JUNE 2008-JUNE 2010

Administrative Assistant/Intern

Established and maintained official files and records, both paper and electronic, in accordance with regulations.

Complied action status on numerous projects and program operations.

Effectively made arrangements for meetings, conferences, and/or trainings and provides meeting agendas, directions, and other pertinent information to attendees.

Responsible for receiving, reviewing, interpreting, and following directives, both written and verbal, in accordance with available guidelines and instructions.

Created and maintained monthly calendars for scheduled activities, national observances, and publicized activities. Collected, compiled and organized data to meet administrative requirements.

Assisted with preparing correspondence and drafts instructions.

Created and facilitated methods for automating reports and correspondence.


Year Up Program

Computer Information System

Baltimore City Community College IT Certificate

G.P.A.: 3.2/4.0 IT Basic Skills Certificate

Year Up is a leading national career development program with 250 corporate partners graduating 1,500 students annually across 12 cities; the one-year program includes college-level coursework, career training, and a six month corporate internship

Focus is on a Computer Information Systems Certificate with knowledge in hardware, software, and networking with an emphasis on Help Desk

Earning 16 college credits towards an Associate’s Degree in General Studies in partnership with Baltimore City Community College

Relevant courses include: Comprehensive Spreadsheets, English and Business Writing, Intro to Help Desk Support, Intro to Operating Systems, Principles of Computer Information Systems

College of Southern Maryland August 2015

General Studies

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