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Customer Service Sales

Naples, Florida, United States
October 03, 2016

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**** **** ** **, ******, FL ***** C: 239*******


Searching for a phlebotomist position where I can use my medical knowledge at its best and handle the patients in aprofessional manner. I'm focused on giving exceptional customer service and care to the patients with respect andcourtesy. In addition, I'm determined to get hired from a trustworthy facility to share my devoted hard working skills to a positive and productive work environment.


Certified Phlebotomy Technician Quick learner150 hours of the Phlebotomy Program Strong client relations60 hours Of Davita Dialysis Creative problem solverExcellent Communication Skills Patient-focused careCommunity Service Trustworthy companionCustomer Service Efficient and reliable team playerPatient CareProfessional bedside mannerStrong client relationsThorough Tube Knowledge


Cashier, 06/2015 to CurrentNordstrom – Waterside Shops, 5489 Tamiami Trail N, Naples, FL 34108

Trained new cashiers on procedures, customer service and sales techniques.Received and processed customer payments.Resolved service issues in timely manner.Performed store opening, closing and shift change actions.Prepared food itemsTook food orders and relayed orders to kitchens or serving countersSelected food items from serving or storage areas and placed them in dishes, on serving trays, or in takeout bags

Cashier, 11/2013 to CurrentMcdonalds – Shoppes of Pebblebrooke, 15291 Collier Blvd, Naples, FL 34119

Received customer payments.Described products and services in detail.Processed customer returns.Assisted customers in selecting items based on needs.Collected and stored coupons.Assisted on sales floor as needed to maintain service standards.Trained new cashiers on procedures, customer service and sales techniques.

Third Key Holder, 06/2013 to 09/2013Claires – 1900 Tamiami Trail N, Naples, FL 34102

Prepare merchandise for sales floor.

Wrote, negotiated and finalized sales contracts.Completed store opening and closing procedures.Received and counted money.Processed cash, credit, debit and check payments.Greeted customers promptly.Directed customers to correct store locations.Accepted and processed customer returns.Improved customer service by projecting friendly and knowledgeable attitude.


High School Diploma: 2011Golden Gate High School - 2925 Titan Way, Naples, FL 34116

Certified Phlebotomist: Phlebotomy, 2016Southwestern Vocational Training Program - 9200 Bonita Beach Rd SE, Bonita Springs, FL 34135


Certified Phlebotomist


ChoreographyNatural Essential Oil Soap MakingWorking OutFishingBowlingRoller SkatingRunningSwimming


Britt Johnson - General Mcdonald Manager


Monica Poydras - Phlebotomist


Sharon Kelligan - Senior Phlebotomist/ Retired Police Officer


Dr. Arthur Boyer-Director of Academic Affairs


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