Customer Service Manager

Jerado Gaulden

CLUB PRESIDENT - TOASTMASTERS INTERNATIONAL, APOPKA BRANCH

Apopka, FL

********@***.**.*** - 407-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

CLUB PRESIDENT

TOASTMASTERS INTERNATIONAL, APOPKA BRANCH - July 2014 to Present

* Provides leadership, decision making, and motivation and consults with members on club activities for input concerning the direction of the club.

* Keeps all members on track with the club's development objectives. INTERNET SALES MANAGER

ORLANDO HYUNDAI - June 2012 to Present

* Responds timely to online vehicle inquiries from various sources such as, cars.com, KBB.com, Edmonds.com, etc.

* Educates & coaches customers in the vehicle selection process and the benefits of choosing Hyundai to trade out vehicle or lease in exchange for a newer model.

* Appraises trade-ins and handles confidential customer information.

* Creates templates for responding to customer inquiries and influence their buying decision then following- up with prospective buyers.

SERGEANT OF ARMS

TOASTMASTERS INTERNATIONAL, APOPKA BRANCH - Apopka, FL - July 2013 to July 2014

* Setup and broke down the boardroom and lectern for member meetings and distributed pertinent materials.

* Called each meeting to order and introduced club president to the podium.

* Enhanced speech preparation and leadership skills by continuously developing oral and written communication and became a more effective communicator. CALL CENTER MANAGER

SEARS HOME IMPROVEMENT PRODUCTS - Edgewood, FL - January 1998 to November 2010

* Implemented innovative programs to increase employee morale and drive desired business results reducing turnover, increasing productivity, quality and revenue, and decreasing wasteful expenses.

* Ensured compliance with company policies and procedure and managed performance goals.

* Coached and mentored management team and conducted performance reviews.

* Coordinated with HR partner to meet desired recruiting results cut expenses not advantageous to driving the needs of my business and managed predictive dialer system. EDUCATION

Associates

Business Admin & Management Seminole State College - Lake Mary, FL SKILLS

Management (10+ years), Marketing (10+ years), Customer Service (10+ years), Computer Skills

(10+ years), Communication (10+ years), Sales (4 years), Training (10+ years), Coaching (10+ years), Leadership (10+ years), Recruiting (10+ years), Counseling (10+ years), Team Building (10+ years), Telephone Skills (10+ years), Telecommunications (10+ years), Forecasting (10+ years), Staffing (10+ years), Spreadsheets (10+ years), Word (10+ years), Event Planning (10+ years), Accounts Payable (10+ years), Budgeting (10+ years), Computer Literate (10+ years), Development (10+ years), Documentation

(10+ years), Email Marketing (10+ years), Internet (10+ years), Leadership Development (10+ years), Networking (10+ years), Operations (10+ years), Public Speaking (3 years), Quality (10+ years) AWARDS

President's Distinguished Club

June 2015

President's Distinguished Club - the highest level of recognition available. The club met the membership prerequisite and achieved at least nine of the 10 goals. Beat the Clock

August 2015

Beat the Clock - the club added five new, dual or reinstated members during May and June. Competent Leader

June 2014

Competent Leadership features 10 projects to carry out while serving in meeting roles and participating in other club activities, such as helping with a newsletter and getting involved with a membership-building campaign. An evaluator offers feedback on each of your projects, helping you to improve. Earn a Competent Leader award by completing each of the 10 projects in Competent Leadership Advanced Communicator Bronze

January 2015

After receiving Competent Communicator (CC) recognition, you can begin the Advanced Communication Series. There are 15 manuals, each containing five speech projects. You may choose the manuals to complete that best match and the skills you want to develop. While working in the advanced manuals, you’ll refine and enhance your speaking skills and become eligible for several awards. Eligibility requirements are listed below. Advanced Communicator Bronze (ACB)

•Achieved Competent Communicator award (or Competent Toastmaster award)

•Completed two Advanced Communication Series manuals GROUPS

Toastmasters International, Apopka Branch

March 2013 to Present

Toastmasters International is a world leader in communication and leadership development. Members improve their speaking and leadership skills by attending one of the 15,400 clubs in 135 countries that make up our global network of meeting locations.

The world needs leaders. Leaders head families, coach teams, run businesses and mentor others. These leaders must not only accomplish, they must communicate. By regularly giving speeches, gaining feedback, leading teams and guiding others to achieve their goals in a supportive atmosphere, leaders emerge from the Toastmasters program. Every Toastmasters journey begins with a single speech. During their journey, they learn to tell their stories. They listen and answer. They plan and lead. They give feedback and accept it. Through our community of learners, they find their path to leadership. PUBLICATIONS

Don't Quit Until You Win

https://www.createspace.com/3627612

March 12, 2012

Groundbreaking Account of Recovering from Past Mistakes & Walking in God's Favor

"Mr. Gaulden & his work exemplify how an individual can turn their life around & truly make an impact on others based on their experiences. The story of Mr. Gaulden serves as a true testament that there is no situation that we can't overcome. I would highly recommend this great work to anyone: but particularly those who are charged with changing the lives of young people."

- Thomas Cole, Principal of a Charter School for At-Risk Kids

"This book is very inspirational: A first hand account of an individual overcoming life's obstacles through the power of faith. I highly recommend this book to anyone looking for an inspirational guide to overcoming the hurdles life can put in front of us."

- Robert Worthington, Aeronautical Data & Airspace Senior Analyst

"After reading this book, it confirmed in me that there is no excuse for not being a successful person. I definitely recommend this book to young people finding themselves in the midst of a struggle between life's choices."

- Faith Malgrain, Owner of Faith Expressions

In Don't Quit Until You Win, author Jerado Gaulden Sr. takes a spiritual & matter-of-fact approach to addressing issues that have a dramatic impact on determining the course of our lives. These issues include the importance of fathers being actively involved in their children's lives, the power of an education, the deathly consequences of drug and alcohol addiction, the negative impact of bad associations, overcoming life's challenges and excuses, and much more.

Visit Jerado Gaulden at www.lets-go-win.com.

Be Informed. Be Inspired. Be Free.

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