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Customer Service Microsoft Office

Dover, New Hampshire, United States
October 28, 2016

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Catherine DeKorne


**/**/**** ********* *******

Attn: Human Resources

Re: Employment opportunities

Catherine DeKorne


Dear Hiring Manager,

First I would like to truly thank you for taking the time to review my resume! My name is Cathy DeKorne, a longtime resident of the seacoast area. I grew up in Manchester, NH, and moved out to this area shortly after high school. I have worked in a family owned business in Downtown Dover over the past 10+ years, and have developed my skillset in a multitude of roles that you will see below in the content of my resume. I feel as though I will excel in any position that you see fit, and I will adapt quickly to any environment.

A big benefit that I have acquired from working for a small business is that I have had the opportunity to be in both an employee, and a manager role. I was exposed to the accountability of my own performance, as well as holding others accountable for their responsibilities and goals. I understand the definition of going “Above and Beyond”, and given the opportunity with your company, I will do just that. Many Thanks in advance for your consideration.


Catherine DeKorne

Catherine DeKorne

101 Manchester St

Manchester, NH 03103

603-***-**** mobile

Catherine DeKorne


Catherine DeKorne



My short term goals are to work with a company in which I can start a career, and continue on a path of growth and success. I plan to complete every task and project beyond the expectations of management, and prove myself as an asset to the organization. The longer term goal is to become a part of management myself and help implement the visions of the company at higher levels within the organization. OVERVIEW

The information contained in this resume serves as an outline for my skillsets and abilities. My social skills are not listed of course, however I can tell you that I handle conflict very maturely, I can work with any sort of personality, and understand that at the end of the day, it’s all about performance and achieving goals for the company and my team. I look forward to meeting and discussing the possibilities of a mutually beneficial relationship. WORK EXPERIENCE

I nsurance agent, Durkee Personal temp agency, North Hampton, N.H. 2013 I was hired as a temp at G&A Insurance in Dover, N.H. The duties I took on were processing claims for Individual consumers. Contacting the insurance companies to review clients questions or concerns. Billing and renewing the insured. Was also introduced to to their database that I'd never worked with but had the opportunity to learn in the short time I was there.

A ccounts payable clerk, Bayring Communications, Portsmouth N.H. 2013

M y position as the Accounts payable clerk entailed the responsibilities of multiple vendors. Each invoice to be carefully reviewed and put into our database looking for any overage charges needed to dispute. I also worked closely with the accounting department for processing checks, mailings, and billing . Financial Consultant, Peak Business Consultants

Rye, NH- 2013

My position as a financial consultant includes the responsibilities of multiple business accounts throughout southern New Hampshire. My daily tasks include, but are not limited to, Payroll preparation and processing, Accounts Payable, monthly reporting, Bank reconciliations, and many other data and financial accountabilities. Skills used include Quick books, excel, and other relative financial applications. Catherine DeKorne


Sr. Administrator, One Second Computers & Communications Dover, NH 2001 2013

My role with the company was to maintain all aspects of accounting, including day to day bookkeeping activities, inventory management, accounts payable/receivable, payroll and tax preparation. I also worked with customers and clients in a sales & customer service environment as well.


● QuickBooks POS / Accounting Software Knowledge (2000 to 2011) – Bank reconciliation, Accounts ledger, Invoicing, Inventory reporting and workflow, Payroll, etc.

● Microsoft Office 2003 to 2010

● Tax Preparation Including but not limited to: Preparation of all IRS tax forms such as 940/941 employee tax, 1040, W2/W4, 1099, etc.

● Accounts Payable / Receivable – Invoicing, reporting, collection contact, as well as working with all vendor payments and credits.

● Inventory Management – Creating purchase orders, receiving inventory, as well as random spot inventory verifications and adjustment. Performed audits to check for any inventory discrepancies.

● Sales / Customer Service – Built relationships with many customers and clients. Going beyond the sale and providing customer service at its best on a regular basis.


Central High School

Manchester, NH 1994 1998

Non Accredited: AT&T Wireless University

Multiple tests were passed within my time working with AT&T wireless. Including the following: Equipment product training / Service plan training / Feature and Insurance training / Customer service standards Microsoft Office Specialist (Current)

Catherine DeKorne


Currently in training for a multitude of Microsoft certifications for The MOS (Microsoft Office Specialist) program. REFERENCES

Available upon request.

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