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Customer Service Manager

Houston, TX
June 30, 2016

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**** ****** ***** **** ***#***, Houston, TX. 77070



Seeking a position in the capacity of office support assistant within a general business or medical office environment, bringing the following experience, skills, and attributes:


Extensive experience working in general public and medical office settings.

Interface well with others at all levels including patrons, patients, professionals, and children.

Caring and hardworking with excellent interpersonal communication, customer service, and office support skills.

Diligent, detail-oriented Administrative Assistant knowledgeable of all office functions, with a solid background in the healthcare field.

Excels at multi-tasking in a fast-paced environment, completing projects within time and budget constraints.

Superior telephone, customer service, and computer skills with proficiency in MS Word, Excel, Outlook, and PowerPoint.



Staff Coordinator

Organized and prepared work schedules for employees to ensure the appropriate amount of staff are available for each work shift. This involved working with internal, as well as external employees, such as temporary staffing agencies.

Created and maintained employees’ daily staffing reports, which include verifying employees' work hours, requested time off, as well as inconsistencies and job vacancies.

Along with scheduling and monitoring employee work schedules, I assisted human resources in a variety of ways such as, coordinating the orientation of new employees, explaining the requirements of work shifts and hours, as well as training new employees on company systems.

Possesses extensive knowledge in the use of medical equipment, and basic skills in procedures such as taking blood pressure, temperature, pulse rate and respiration rate. Also skilled in taking patient’s weight, checking oxygen level, and sugar level.

(September 2010- February 2013) Lala Comfort home healthcare Houston TX.

Administrative Assistance

Responding to calls, and directing them to the appropriate entities.

Working with word processing, extensive software filing, faxing and Internet research

Organizing schedules and projects

Relieving management of administrative detail, Coordinating projects and Work flow

Update and follow up with delegated tasks to ensure progress to deadlines, and taking initiative in manager's absence.

Check deadlines on incoming requests, and draft report

Provide back-up materials for callbacks

Prepare meeting agenda in advance and arrange meeting facilities

Updating doctors of any changes during registered nurse visits.

Strong communication skills between patients, registered nurses, doctors and visitors.

Maintaining Confidentiality

(September 2008 - May 2010) Kasper Houston TX.


Responsible for opening and closing the store

Handled cash within the store, and made bank deposits.

Managed the store with utmost concern for customer service, and overall wellbeing of the store with 12 employees under my supervision.

Helped the manager with the daily operations of a retail store, including customer service, inventory control, and achieving sales goals for the store.

Reviewed and implemented store policies and procedures.

Contributed to the success of ultimate exposure by supporting the manager in supervising and coordinating the activities of the employees to ensure friendly, professional, efficient and courteous service is provided to customers in a clean and well-maintained environment.

(Fall 2012) City of Houston Houston TX

Internship with City of Houston, under health and human services, under the department of Area Agency on Aging.

Volunteered as a representative under Area Agency on Aging, to see the success of “Kids Vision for Life” program a success.

Extracurricular Activities

Three days shadowing with The Methodist Hospital unit secretary in different units.

Volunteer to help out with the Administrative aspect of patient care in The Methodist Hospital, under Nursing Operation department.


Graduation Date: December 2012 Texas Southern University Houston TX

B.S. Healthcare Administration

Overall GPA: 3.50 (4.0 scale)

Graduation Date: Lonestar College Houston TX

May 2010

Associate Degree in Science

Academic Highlights

Active member of Phi Theta Kappa

President’s List (>3.7 GPA) 4 quarters

Member of the Golden Key International Honor Society

Graduation Date: U.S Career Institute

April 2016

Certificate in Medical Billing Training

Average of 95%


References are available on request.

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