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Customer Service Sales

Federal Way, WA
February 23, 2016

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Dianne Hanville

**** ** ***** **., ******* Way, WA 98023 ~ 253-***-**** ~

Career Profile

Key Contributor and Effective Leader with several years of experience in sales and business development roles in fast-paced and high-stress environments within a variety of industries. Experienced in sourcing new clients, designing comprehensive strategies, and leading team members. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost/time savings and efficiency improvements.

Key Competencies

Training & Development

Vendor Management

Project Management

Sales Best Practices

Inside/Outside Sales

Medical Sales Industry

Conferences/Trade Shows

Strategy Development

Team Leadership

Complex Problem Solving

Process Improvement

Attention to Detail

Select Career Achievements

A distinct background in developing unique business development strategies which has resulted in attaining several multi-million dollar clients

Awarded several sales and business development awards due to consistently exceeding set sales goals

Professional Experience

Fortes Laboratories, Wilsonville, OR 2014-Present

District Manager

Directly manage a variety of business development and sales related functions within an organization focused on providing laboratory services to clients within the medical community

Utilize exceptional communication and interpersonal abilities to identify potential new clients in addition to fostering positive relationships with existing clients

Attend industry trade shows, develop unique business development strategies, successfully negotiate client contracts, and create comprehensive sales reports

Supervise a diverse sales team located in Florida which requires providing individualized coaching and handling employee relations functions

Achievements Include:

oPlayed a lead role in the development and implementation of a logistics program which focused on utilizing US Mail vs. UPS which resulted in a significant cost reduction and addition of new accounts

oSigned on several new accounts which have included accounts that handle up to 2,000 specimens per month in addition to successfully designing marketing materials

Sterling Reference Laboratories, Tacoma, WA 2009-2014

Outside/Inside Sales Representative

Performed several high-level sales related functions within the organization which included marketing various laboratory services such as toxicology, urine, blood, and oral fluid testing

Maintained a strong pipeline of potential clients, in addition to cold calling clients on a regular basis which ranged from drug treatment centers and court systems to medical providers

Maintained all accounts which required responding to customer inquiries and diffusing difficult client issues

Achievements Include:

oSuccessfully acquired 47 new clients within 3 months in addition to exceeding all monthly quotas by 500% in 3 separate months

oRecognized as 2011 Salesperson of the Year for Product Sales in addition to attaining several multi-million dollar accounts including the largest account in company history in 2011

Dianne Hanville-Page 2

4809 SW 315th Pl., Federal Way, WA 98023 ~ 253-***-**** ~

Macy’s (Estee Lauder), Seattle, WA 2008-2009

Beauty Sales Associate

Facilitated all sales and customer service functions within a high-level retail store environment which included managing pre-sale events, assisting clients with product related questions, and coordinating pre-sale events/promotions

Maintained a significant knowledge of current store/brand promotions which resulted in a greater ability to provide customer service and led several ad hoc projects as needed

Achievements Include:

oAwarded several Estee Lauder sales contest awards along with several product incentive awards and multiple Employee of the Day awards

US Forest Products/North West Linings Geotextiles, Pacific, WA 2000-2008

Sales Executive

Directly managed over 200 accounts within an organization focused on selling lumber products to clients throughout the country

Negotiating client contracts on a regular basis, addressed client inquiries, recommended organizational products based on client needs, and developed bids for construction jobs

Handled a variety of administrative tasks such as calculating freights costs, updating account related information, and documenting client orders

Achievements Include:

oIncreased new business within the organization by 35% through successful account management and communication abilities

Additional Professional Experience

Owner/Operator, Busy Gal (1991-2000)

oFounded a successful collectible sales business which included attending trade shows, marketing merchandise, and overseeing internet based sales


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