Data Entry Clerk, Administrative & Customer Service Experience, Remote

Evelyn Johns Rivera

To provide excellent customer service and team experience.

Highly developed skills in database functions; customer service & team operations. *****************@*****.***

614-***-****

Experience

Marburn Academy, K - 12 school that assists students with dyslexia, ADHD and executive functioning challenges. I was employed for four years (1999 - 2023) as a data entry office worker, along with front office assistant responsibilities. Data entry consisted of the accurate recording of student assessments used for placement. I have returned to Marburn periodically to assist with special backup assignments. Assisted with the afterschool program and student activities. Contact: Laura Schmidt Brady, HR Manager, *************@**************.***.

Zulily Retail, Qurate Group, national online retailer, customer service representative. Efficient inbound customer service call response which required making adjustments on the retail software platform for our clients. Required careful attention to detail and a desire “to make it right.” I was employed at Zulily for one year, June 1998 - June 1999. To verify employment, please call 877-***-****.

United Way of Central Ohio, local Columbus chapter of a national charity fund-raiser, employed from 1991 - 2019. During my tenure at United Way, I held a variety of positions for a variety of departments. While in the fund-raising department, I used CRM, MS Excel, to create donor data reports which were used in presentations and reports to the community. I also created data report methods for the Community Development Department, working in the allocations division that was charged with disbursing the donated funds back to community programming. Primarily responsible for education programming and volunteer support, assisted with community safety, race relations, neighborhood and grassroots operations, and community health applications. Data collection included queries and creativity in making complex data easy for the general public to follow, as well as high accuracy in financial reporting. To verify employment years, please call 614-***-****. Other positions: criminal courts reporter, participating in a federal tracking database program for repeat offenders, and clerical work in an alcohol and drug abuse clinic. Education

● B.A. Arts & Sciences, cum laude, The Ohio State University, Columbus, Ohio, 2005

● Certified Administrative Professional / Organizational Management, International Association of Administrative Professionals (IAAP)