versatile operations and tech professional with remote-focus

Professional Summary

Dedicated technical and operations professional with 32+ years of experience spanning Tier 1 Technical Support, logistics coordination, customer service, and remote-work technology. Proven ability to troubleshoot hardware/software issues, manage video conferencing systems, maintain regulatory compliance, and deliver high quality service in fast paced environments. Recognized for reliability, clear communication, and the ability to streamline workflows while supporting both technical and operational teams.

Professional Experience

Owner • Manager • Technician

Bobzilla’s Computer Service — Columbus, OH

January 1992 – August 2004)

• Deliver Tier 1 Technical Support, including hardware diagnostics, software troubleshooting, and system maintenance for residential and small business clients.

• Configure and support video conferencing systems, digital imaging workflows, and remote work technology for telemedicine adjacent and professional environments.

• Provide client training on Microsoft Office applications and best practices for remote productivity.

• Manage procurement, inventory, and vendor relationships to ensure reliable technical operations and customer satisfaction.

Logistics Specialist / Driver

MNS1 Express — Plainfield, IL

December 2024 – March 2026

• Coordinated complex freight schedules, ensuring on time delivery and adherence to DOT and regulatory standards.

• Maintained detailed logs and documentation supporting patient care related material handling and compliance.

• Resolved routing and technical issues through root cause analysis and effective communication with dispatch and stakeholders.

• Supported safe, accurate delivery workflows through collaboration with cross functional logistics teams.

Transportation Specialist / Driver

Swift Transportation — Phoenix, AZ

December 2007 – December 2024

• Managed high volume regional and national deliveries with a strong focus on customer service and professional communication.

• Ensured compliance with federal regulations through accurate recordkeeping and adherence to safety protocols.

• Conducted mechanical inspections and troubleshooting to reduce downtime and improve fleet reliability.

• Anticipated logistical needs and resolved issues proactively to maintain service excellence.

Additional Skills

Technical Support & Systems:

Tier 1 Technical Support • Hardware Diagnostics • Software Troubleshooting • Video Conferencing • Remote Work Technology • Image Uploads • System Maintenance

Operations & Software:

Microsoft Office (Word, Excel) • Call Center Operations • SLA Monitoring • Data Tracking • Workflow Optimization • Office Administration

Clinical & Compliance:

Telemedicine Support • Patient Data Management • Joint Commission Standards • DOT Compliance • Inventory Management • Quality Control

Communication & Collaboration:

Customer Service • Professional Communication • Cross Functional Collaboration • Problem Solving • Training • Vendor Relations

Earlier Roles

• Quality Assurance Supervisor / Test Lead Supervisor, Converge Global Trading — Lockbourne, OH (2006–2007)

• IT Specialist, CBS Personnel — Gahanna, OH (2006-2007)

• Satellite Communications Technician, Bruister & Associates — Ponchatoula, LA (2004–2005)

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