Customer Service Medical

LEANNE ROBERTS

***** ** *** *****, ** ***** acrsfh@r.postjobfree.com 405-***-****

CARREER OBJECTIVE

CUSTOMER SERVICE SPECIALIST

CAREER ACHIEVEMENTS

Responsible for phone support for providers and members, protect the security of medical records to ensure that confidentiality is maintained.

Compile, sort and verify the accuracy of data before it is entered, and compare data with source documents. Locate and correct data entry errors or report them to supervisors.

Searched and answer s provider s complaint, payment and summary rate, verified and searched eligibility for patient insurance coverage upon request.

Opened and date stamped, daily incoming patient medical records, process the signature of the check and folded into an envelope with EOB for mailing.

Communicate with customers, and other individual to answer question, explain information, take orders, messages, and address complaint.

EXPERIENCE

CHILD CARE OPERATIONS SPECIALIST MMC Group for Xerox State and Local Solutions

May 2015 – present

Answer incoming calls from child care providers. Advise of payments and transactions. Make outbound calls to child care providers to try and retrieve our equipment. Verify banking and other documents pertaining to child care payment equipment. Compile information for mailings.

ADMISSIONS CLERK SUMMIT MEDICAL CENTER

OCTOBER 2011-APRIL 2014

Admitted patients for surgery or ancillary services. Verified insurance coverage and necessary documentation was in place for services. Collected and posted patient payments. Kept family members updated during procedures.

CUSTOMER SERVICE REPRESENTATIVE DEAN MCGEE EYE INSTITUTE

NOVEMBER 2007-OCTOBER 2011

Admitted patients for services. Verified insurance coverage and necessary documentation was in place for services. Collected and posted patient payments. Scheduled and verified appointments.

RECEPTIONIST FOUNDATION BARIATRIC HOSPITAL

MARCH 2003-SEPTEMBER 2011

Answered routed calls via multi-line phone system. Greeted guests. Scheduled and verified appointments. Performed administrative duties including mail sorting and routing, received and posted patient payments on payment log and in patient records. Kept family members updated during procedures.

EDUCATION

ARKANSAS COLLEGE OF TECHNOLOGY, LITTLE ROCK, AR

ASSOCIATES DEGREE IN BUSINESS OFFICE TECHNOLOGY

Telephone etiquette and general office procedures. Computer skills as well as software programs such as word processing and spreadsheets. Business record keeping and filing or database management. Customer service and cashiering skills.

BATESVILLE HIGH SCHOOL, BATESVILLE, AR

HIGH SCHOOL DIPLOMA

REFERENCES

AVAILABLE UPON REQUEST

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