Customer Service, Administrative Assistant, Health Services Admin.

BRANDI JESSUP

*** ********** ***** *********, ** 30274 786-***-**** ********@*****.***

PROFESSIONAL PROFILE

Administrative Assistant with over ten years of progressively responsible experience providing office support. Combine excellent organizational skills with hands-on technical knowledge, superior memory for details and strong work ethic. Self-starter with the ability to analyze business operations and recommend strategies to improve performance. Maintain professionalism at all times and use discretion when handling confidential data. Competent people person with excellent communication skills.

EDUCATION

Keiser University, Orlando, FL

Masters of Business Administration – Health Services Management, Exp. Grad date Aug. 2015

Bachelor of Arts – Health Service Administration, July 2012

Associates of Arts – Health Service Administration, Oct 2010

United States Army, Jackson, SC

Advanced Individual Training (AIT) Certificate – Administrative Assistant FT, March-May 2000

EXPERIENCE

A & K Versatile Services, Atlanta, GA

Administrative Assistant, Sept. 2010- Feb. 2015

Schedule appointments for estimation

Order supplies

Bookkeeping

Responsible for advertisement

Handle customer inquiries

Quality customer service.

Wadell Reality, Columbus, GA

Administrative Assistant, May 2006-Aug 2008

Oriented and instructed new clients and visitors.

Implemented all office needs, supplies, and functions.

Handled realty materials.

Developed documents, including home listings and advertisements.

Organized documents, meetings and open houses.

Created documents for corporate office and all stores, including spreadsheets and announcements.

FedEx Revenue Services, Cutleridge, FL

Customer Service Representative, Oct 2004- April 2006

Handled customer inquiries, complaints, billing questions, payment extensions and service requests.

Calmed angry callers, repaired trust, and obtained resources to solve problems and design best-option solutions.

Interfaced with internal offices in Accounting, Field Services, New Business, Operations and Consumer Affairs.

Unwavering commitment to customer service, with ability to build productive relationships, resolve complex issues and win customer loyalty.

United States Air Force, Homestead, FL

Finance Clerk (Civilian), Feb 2003- Feb 2004

Prepared correspondences, documents, and invoices, including materials for payment of contracts.

Maintained office calendars, keeping track of schedules and appointments.

Created and reconfigured spreadsheets.

Answered phones, greeted and assisted visitors, and handled general administrative duties, such as filing, faxing, copying, and mailing.

Corresponded with customers.

United States Army, Fort Drum, NY

Administrative Assistant (Enlisted), Oct 1999- Nov 2001

Maintained personnel records of all units as well as 100% accountability of all records at all times.

Properly updated soldiers’ records to reflect correct beneficiaries for insurance purposes.

Ensured that soldiers would receive the proper pay, awards and promotions.

Edited annual evaluation reports for both officers and enlisted soldiers.

Handled general office duties.

Corresponded with customers.

SKILLS

Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)

Word Perfect

ICD-9 and CPT codes

Contact this candidate