Customer Service Data Entry

Samantha Johnson

**** ******* **. ***. ****

Las Vegas, Nevada 89119

702-***-****

***********@*****.***

Objectives:

To obtain a position within a company, where I could grow and utilize my

skills in Excel, PowerPoint, Microsoft Word, Data Entry, and Surgical

Technology. I would like to expand my knowledge and provide support to your

team.

Education:

08/08-12/09 Surgical Technologist Program

High-tech Institute - Las Vegas, Nevada

08/96-06/99 Data Processing

Bay Path Reg. Voc. Tech. High - Charlton,

Massachusetts

Skills:

Data Processing, Windows, Word Processing, Data Editing, Excel, PowerPoint,

Phones, Faxes, Scanner, Aseptic Technique, Knowledge of Surgical

Procedures, Setting up for Surgical Procedures, CPR / BLS Certified,

Patient Draping, Sterile Processing, Operating Room Cleanup, Intra-

Operative Techniques, Infection Control, Counting Techniques, Dressing

Application, Knowledge of Sutures.

Experience:

05/12-05/14 Tech Support, Telus

Las Vegas, Nevada

Duties: Inbound calls, providing excellent customer service, helped

customers with their Netflix accounts, troubleshooting varies devices,

documented and transferred calls as needed, consistently met goals set up

for reps to reach.

08/10-03/12 Tech Support, Sitel

Las Vegas, Nevada

Duties: Inbound calls, help customers resolve issues with their

Playstation, troubleshooting their network, disc read problems, also walked

customers through creating PSN accounts.

09/09-12/09 Surgical Technologist, Spring Valley Hospital

Las Vegas, Nevada

Duties: Completed 157 cases, surgical instrumentation,

prepping/positioning, transferring patients to PACU, set-up for General,

Ortho, Gyn, L&D, Endoscopy, and Cysto.

03/08-05/08 Tele-Recruiter, Appleone Employment

Las Vegas, Nevada

Duties: Worked at United Blood Services, called blood donors, set

appointments, entered new donors into E-Donor system.

08/02-01/03 Data Entry Clerk, FNIS Market Intelligence

Milford, Massachusetts

Duties: Entered data from applications sent in by appraisers, scanned

photos of homes, faxed applications, filed and processed old/new documents,

handled incoming/outgoing mail, received/made phone calls

Awards: Perfect Attendance, Academic Excellence, Student of the Month

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