Social Media Customer Service

Brenda Pruitt

Columbus, OH *************@*****.*** 614-***-**** Remote Work Preferred

Professional Summary

Bilingual (English-Spanish) administrative professional with over 18 years of remote work experience in virtual assistance, social media moderation, and interpreting. Adept at multitasking, organizing, and streamlining operations. Known for delivering quality service and maintaining strong client relations. Technically savvy, highly adaptable, and committed to professional excellence.

Skills

- Fluent in English and Spanish

- Virtual Assistance & Administrative Support

- Social Media Moderation

- Customer Service & Communication

- Salesforce, NetSuite, MS Office, Slack, Zoom

- File Management, Data Entry, Scheduling

- Confidential Document Handling

- Remote Work & Collaboration Tools

Professional Experience

Administrative Assistant (Virtual & In-Person) Sportsmen’s Alliance

March 2024 – May 2025

- Scanned and electronically filed company records including employee files, expenses, and invoices

- Processed donations using NetSuite and maintained accurate records

- Answered phone calls and distributed mail to appropriate departments

- Handled shipping logistics and provided cross-departmental admin support

House Manager & Landscaper Dr. Erika Poehm

August 2022 – March 2024

- Managed property upkeep, landscaping, and household scheduling

- Coordinated with vendors and service providers to ensure smooth operations

Account Management Administrator Choice Property Resources

February 2018 – October 2019

- Provided administrative support across departments including Account Management and Executive Team

- Maintained client records in Salesforce and processed client documents

- Generated and distributed reports and improved internal processes

- Conducted lead research and qualification

Social Media Moderator LiveWorld

August 2016 – May 2018

- Monitored social platforms like Facebook, Twitter, and Instagram for user compliance

- Removed spam, flagged violations, and encouraged user engagement

- Escalated technical issues and maintained community guidelines

Virtual Patient Intake Coordinator Ohio Employee Health Partnership

August 2013 – December 2014

- Reviewed disability applications for compliance and accuracy

- Managed sensitive patient data and uploaded documentation to internal systems

- Scheduled medical appointments, performed billing, and ensured HIPAA compliance

Education

High School Diploma Sylmar High School, Sylmar, California (1996)

LinkedIn “About Me” Summary

Hi! I’m a bilingual (English/Spanish) administrative professional with over 18 years of experience working remotely in virtual assistance, customer service, interpreting, and social media moderation. I’m organized, tech-savvy, and thrive in remote environments where I can support teams, manage tasks, and communicate with clients across the globe. If you're looking for someone reliable, flexible, and friendly — I’d love to connect!

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