Manager Customer Service

**** *. *****(C)***-***-*

Cheltenham Ave ***.

Philadelphia, PA

***** *****.

Tommegil13@comcas

t.net

Thomas Gillespie

Objective To obtain a position where I could further my

skills and experience.

Work experience 01/13-present Midlantic Foods

Philadelphia,PA

Warehouse associate

Pick orders, load and unload trucks, help take a

daily inventory of all products in the warehouse

and once a month take a physical inventory of all

products in the warehouse. Help straighten up each

room in the warehouse, keep each room swept and

clean. Pick orders for pick ups throughout the day

and help customers load their orders.

02/09-07/09 Envision EMI Vienna,

VA

Associate Director of Administration

All aspect of mailroom; responsible of all

inventory in and out of the facility.

Checked all packages going through shipping and

receiving for Envision working on hands with

companies such as; USPS mail, FedEx, UPS, DHL.etc.

Experience in all software programs associated with

any delivery/shipping service e.g. UPS Worldship,

etc. Managed the entire inventory in the building;

from restocking to ordering of all supplies.

Managed key cards for the building and dealt with

our internal security. I maintained excellent

customer service with the companies contracted

through Envision and dealt with any problems in a

professional manner.

5/08-04/09 ELISA/ACT Biotechnologies

Sterling, VA

Client Services Representative

Responsible for all aspects of shipping and

receiving (FEDEX, UPS, USPS DHL, Staples,

etc),enter all lab specimens into filemaker

software,, answer phones and assisted clients about

questions and concerns. Help prepare the lab for

OSHA and CLIA inspections.

9/06-6/07 IST Management/Chemonics.,

EMCOR Washington D.C.

Site Manager

Coordinates and oversees office operations for

Chemonics Facilities Services. Send daily and

weekly reports to corporate office. General

maintenance on copiers and printers. Administrator

for Kaslte systems security, issue key cards to new

employees and deactivate terminated employees key

cards. Resolve any issues that come up in the

facility. Work closely with the administrative

assistant to the president while coordinating

office moves. Make badges for new employees.

Interviewing and hiring employees. Find ways to

save money for the company by comparing cost with

different vendors to find the best and

most efficient. Attend monthly managers meetings

via conference calls. Approve employees hours every

week. Help employees resolve any issues that may

arise by working with my operations manger.

Proficient in Microsoft office, Microsoft outlook

and Lotus notes. Work closely with the building

engineers to make sure the facility is running

properly. Cross train employees on all aspect of

facilities operations so they can fill in when

someone is out which keeps the facility running

smoothly. Overseen all aspects of shipping and

receiving from UPS, DHL, FEDEX, and U.S. Mail. Keep

a update log of all incoming packages so they can

be signed by the employee it is going to. Ship

everything Through UPS Worldship and the U.S.

postal machine. Run a report at the end of each day

to make sure all incoming packages have been

delivered and signed for, the kitchens, mailroom,

conference rooms are ready for the next day. Work

directly with the phone company for all phone

switches and any phone problems that may arise.

Received two promotions in one based on proven

performance.

4/05-9/06 IST Management

Washington, DC

Assistant Site Manager

Duties include weekly and monthly orders for the

company, checking and adjusting employees time

sheets accordingly, overlooking the floors in which

our associates are responsible, checking daily

logs, obtaining the jobs that are assign to our

location, making sure these jobs are assigned and

completed, managing the mailroom, shipping and

receiving of packages, copy jobs, overall upkeep of

the facility.

2/04-4/05 Micro Center Fairfax, VA

Warehouse

Unload and check merchandise from incoming trucks

and separate merchandise by departments. Receive

and distribute mail accordingly. Process packages

to be shipped out through Federal Express. Assist

in taking inventory of merchandise. Process

returned merchandise to be shipped back to the

appropriate vendor. Assist employees and customers

lifting or finding merchandise. General maintenance

around the store

9/02-1/04 Woods Services

Langhorne, PA

Cook

Prepare meals for the week following a production

sheet. Cook meals each day for 1500 clients

according to the menu and following a specific

recipe to help ensure the clients health. Keep

kitchen clean according to health department

regulations.

9/99-10/01 B-2000.net

Philadelphia, PA

Assistant Warehouse Manager

Coordinate and make all deliveries for the day.

Responsible for all aspects of shipping and

receiving. Responsible for documenting and shipping

defective merchandise to the appropriate vendors

for repair or replacement. Pull products for

computers to be built that day. Assist in building

computers when needed.

Education 9/93-6/97 Cardinal Dougherty High

School Philadelphia, PA

Diploma

1/03-7/03 Neumann College

Aston, PA

References Upon Request

Contact this candidate