Stephanie Williams

*** ******** **** ***********, ** 37411 423-***-**** acb0yb@r.postjobfree.com

Profile

Disability Claims Adjuster

Dedicated insurance professional with 25 years of experience investigating and processing disability insurance claims. Excel in analyzing and interpreting policies. Effectively manage multiple, high-priority projects and take pride in providing exemplary customer service.

Qualification Summary

Excellent customer service skills, and able to communicate effectively both verbally and in writing.

Detail oriented; able to analyze and research information.

Good organizational skills; able to maintain office records and organizing office environment.

Proficient conflict management and resolution skills.

Demonstrated the ability to make balanced decisions with the highest degree of integrity and fairness.

Able to influence others in order to reach proper and constructive conclusions.

Proficient PC Skills and knowledgeable in use of Microsoft Word, Excel, PowerPoint, spreadsheets.

Call Center experience and experienced in handling external and internal customers.

Employment History

File Clerk

05/1986 - 08/2000 Provident Life and Accident Insurance Company Chattanooga, TN

Pulled and retrieved files for Claim Adjusters.

Organized file facility and maintained records.

Responsible for setting up file system and ensuring files were readily available and accessible.

Disability Specialist

08/2000 – 09/2012 Unum Insurance Company Chattanooga, TN

Developed an understanding and working knowledge of disability products, policies, and contracts as well as statutory requirements.

Handled medical, vocational and disability issues and claims.

Develop operating knowledge of the applicable claims system(s). Develop basic medical and technical claims skills and an understanding of claim practices and procedures.

Timely and accurate adjudication of assigned Short Term Disability and Long Term Disability claims.

Provided excellent customer service in accordance with Company’s commitment of service and other organizational service standards.

Education

1984 – Graduate Brainerd High School, Chattanooga TN; Attended Chattanooga State Technical Community College, Chattanooga, TN; 2004 – Mentor Certification and Dean Vaughn Medical Terminology Certification (Unum Insurance Company), Chattanooga, TN

Contact this candidate