Resume

Sign in

Customer Service Representative

Location:
Lagos, Lagos, Nigeria
Posted:
July 11, 2019

Contact this candidate

Resume:

ARHEBAMHEN JENNIFER ENIMIELENOMO

Street **, ***** ***** *****: ac9stu@r.postjobfree.com

Ibeju, Seaside Mobile: 090********, 080********

Ajah, Lagos.

CAREER OBJECTIVE

To work in a challenging, dynamic and competitive environment that offers opportunity to grow and to contribute remarkably towards achieving professional and career improvement.

PERSONAL DATA

DATE OF BIRTH: 8th June, 1992

SEX: Female

MARITAL STATUS: Single

STATE OF ORIGIN: Edo State

LOCAL GOVT: Esan-South East

NATIONALITY: Nigeria

INSTITUTIONS ATTENDED

Edo State Institute of Technology & Management, Usen 2010-2015

Royal Climax College, Benin City. 2001-2007

Word of Success Group of Schools, Benin City. 1994-1999

QUALIFICATIONS OBTAINED

Higher National Diploma (HND) in Computer science 2015

National Diploma (ND) in Computer science. 2010

West Africa School Certificate 2007

Primary School Leaving Certificate 1999

OTHER CERTIFICATIONS OBTAINED WITH DATES:

Certificate of National Service (National Youth Service Corp) 2016 – 2017

Cisco Certified Networking Associate Routing & Switching (CCNA) (In View)

WORK EXPERIENCE DATE

AFRICA BABYCARE LTD. April 2018 - Date

Order Fulfillment/ Telemarketing Associate

Creating Tickets for orders made, ensure it is tracked till it is delivered to the customer.

Ensure complaints are escalated appropriately and sending timely updates to customers.

Ensure customer satisfaction by meeting the SLA terms through short response/delivery times.

OUTCESS SOLUTIONS NIGERIA LIMITED Dec 2017 – April 2018

Plot 4, Jeremiah Ugwu Street, Lekki Phase 1, Lagos.

Customer Service Representative

Handling and resolving Customers’ complaints over the phone and follow up on resolution with the back end.

Provide customers with updated Product and Service information at first contact over the phone.

Assisted in sales, telemarketing and upselling of GoTV’s products and services.

Delta State House of Assembly, Asaba 2016 – 2017

Corps Member

Ensured proper documentation of minutes during meetings.

Maintained effective records of administrative activities.

Communicated and distributed letters, memos and correspondence.

Performed other assigned duties when required.

Play House Entertainment, Abuja Receptionist 2010 - 2011

SKILLS AND COMPETENCIES

Strong Communication and Interpersonal Skills.

Proficiency in Microsoft Office Packages.

Very Honest and maintains high level of integrity in all actions.

Strong, Passionate & Committed to continuous learning.

Team Player.

HOBBIES

Travelling, Reading and Singing

REFEREES

Available on request



Contact this candidate