W. Daniel Osburn

470-***-**** m

Groveport OH *3125

ad4zom@r.postjobfree.com

Professional Summary

Information Technology Professional with over 20 years of experience providing Level I – Level III support. Past and recent projects include

Successfully delivered Microsoft Unified Communications practice projects with heavy recent emphasis on Teams Voice and Governance

Numerous pre-sales engagements growing the Unified Communications practice

Designed and built numerous hosted and on premise hybrid Unified Communications architectures for small, medium, and large businesses

Assisted the creation of Microsoft UC delivery methodologies for hosted and on premise systems

Integration of Manage Engine Helpdesk Software,

Migrations from Analog/Digital telephony to VoIP for 400+ users,

Deployment of Windows Servers, specifically Print Server with 150+ devices and DC upgrade with role and application transfers,

Primary responsibilities included acquisition and deployment of all corporate hardware and software while coordinating professional services. Composed and executed multiple operational consulting methodologies which included email migrations, infrastructure and applications assessments.

Multiple OS deployments and upgrades including Windows XP, 7, and 10,

MS Teams Migrations voice and conferencing service for multiple sites,

Hiring and training of helpdesk personnel,

Firewall, Switch and Wireless AP deployments,

Virtual Server and Desktop support using VMWare, Hyper-V, and Citrix

Use of Powershell for managing AD, Exchange and 0365 (specifically MS Teams) for object and user updates and running scripts

Microsoft SCCM 2012 – Service and Configuration Manager for monitoring devices

Administration of Telephony Platforms including Nortel, Cisco, Skype and MS Teams

Maintenance and configuration of mobile devices using various platforms BES, Goodlink, Airwatch, Meraki, and Citrix XenMobile

Support Usage of platforms like Cisco WebEx, Zoom, Ring Central and MS Teams for conference, chat and other collaboration

Able to support various Apple devices including iPhone, iPad, Mac Book, Mac Pro, and Mac Mini. Have used Yosemite, High Sierra, Catalina and Monterey versions.

Team member working with multiple 0365 projects but also able to configure a new tenant and configure for AD, Exchange, and Teams

Proficient with the use of CLI and GUI for Cisco Devices

Certifications/Technical Training

Cisco CCNA Route and Switch

October 2017

Recertified October 2023

Comptia Security+

September 2023

Cisco Certified Entry Networking Technician (CCENT)

License CSCO12661666

June 2016

Certified Meraki Network Associate (CMNA)

July 2016

Microsoft Certification Training

MCTS 70-680 Certification Number: D530-2153 : Windows 7, Configuration, November 2011

MTA 98-349 Certification Number: F377-8844 : Operating System Fundamentals, July 2015

Microsoft Certified Professional Certification Number: F158-2554, April 2012

Microsoft Courses Completed

70-686 Windows 7 Enterprise Administrator

70-640 Configuring and Troubleshooting Windows Server 2008 Active Directory Services

70-641 Configuring and Troubleshooting Windows Server 2008 Network Infrastructure

70-646 Configuring, Managing and Maintaining Server 2008

Nortel Certification Training

Communication Server 1000 5.5 System Administration and Management 0777C Nov 2008

VMWare

Completed Fast Track course for VMWare VSphere 5.0 in March 2012

Cisco Unified Communications / Routing & Switches

Unity Connection Administration v.9.0, October 2013

Communications Manager Administration v.9.0, October 2013

Cisco ICND1 v.2.0 Interconnecting Cisco Networking Devices Part 1, March 2015

AudioCodes Certified Associate

AudioCodes SBC in a Microsoft Teams Environment: Essentials & Configuration June 2022

Professional Experience

PerryProTech Sept. 2023 to Present

L2/L3 Reactive Engineer

Managed Services, Dayton OH

Onsite and remote remediation for infrastructure and applications

Knowledge of virtualization, storage, backups, anti-virus, security in MS Windows environments

Knowledge of hardware requirements for network, server and end users.

Department of Aging - State of Ohio Oct. 2022 to May 2023

UC Engineer/Microsoft Teams, Contractor

Develop plan for deployment of new conferencing equipment for usage with MS Teams conferencing and Cisco Voice

Managed team to deploy Active Directory Federation Service (AD FS) to business facing applications, Implemented East/West network segmentation, Consolidation of two local data centers to one, Microsoft Teams, Microsoft One Drive, and Cisco Duo Multifactor Authentication for elevated domain accounts.

Projects included numerous Lync and Skype for Business server migrations to Skype for Business online and Teams when it was released.

One of the first successful direct SIP trunk integrations between OCS and Cisco Call Manager

Managed and upgrade three Call Manager clusters with over twenty-five hundred VoIP phones.

Work with vendors to configure and deploy devices

Provide ISE deployment services for migration of users from Confidential NAC to Confidential ISE platform for the following locations.

Create documentation for configuration and for end-user usage

Performs hands-on configuration on Microsoft Teams, CISCO, O365, PEXIP, Synergy Sky, Poly CCX, Crestron Flex, Crestron Fusion, MTRs, Surface Hub, Zoom.

Rebuilt and deployed Cisco Call Manager Cluster for North and South America (two locations). This includes Cisco Call Manager, Unity Connection, Contact Center Express, Presence, Expressway, and Voice Cubes.

WIKA Instrument Corporation Jan. 2018 to October 2022

UC Engineer/Microsoft Teams

Administration of Cisco Call Manager Cluster including Call Manager, Unity, Contact Center and Presence

Administration of Skype for Business, Microsoft Teams and other hybrid environments including Cisco, Shortel, and Avaya

Responsibilities included a discovery of current Infrastructure configuration and a detailed design for a UC deployment (including voice integration) and Exchange migrations from Lotus Notes.

Administration of MDM tools including Airwatch/Intelligent Hub and Citrix XenMobile

Other Admin and Helpdesk duties as needed.

Involved in different client migration planning to reach out client side on boarding team, ordering new client circuit for DC exit involving shareholder notification and business approval. Also coordinating application team during migration for testing purpose.

Migration of ISA Proxy to Bluecoat ProxySG to ensure data security, integrity, and compliance.

All Covered (MSP Konica Minolta subsidiary) Oct. 2016 to Jan. 2018

Systems Engineer/Microsoft Teams

Troubleshoot and install Firewall devices (Cisco, Sonicwall, Fortinet)

VPN clients and site to site configurations

Onsite and remote troubleshooting of Windows Servers and Workstations

Windows Server Deployment, AD and GPO configuration, FSMO Role Migrations

Configure and report status of AV, Exchange/Outlook, BDR, etc.

Deploy backup solutions (Axcient and AC proprietary)

Migrated the Conference rooms using polycom and cisco codecs to Microsoft Teams.

Created meeting room accounts for Microsoft Teams Rooms (MTRs) and responsible for installing and maintaining the Microsoft Surface Hubs.

Troubleshoot and configure Workspaces and Thin Clients using Citrix Receiver

Troubleshoot VMWare ESX virtual machines and datastores

Support Data Center Migration Project involving physical re-locations and lift and shift.

Implemented URL filtering requests in Bluecoat Proxy SG for website blocklist and whitelist purpose.

Support Bluecoat proxy migration to new platform for all Business and Data centers in environment.

Work with Monitoring, Incident and Remote tools like Remedy, Kaseya, Bomgar, LogMeIn, Connectwise, etc.

Digitel Corporation Sept. 2015 to Sept. 2016

Senior Systems Engineer

Telephony and Managed Services Provider

Onsite and remote troubleshooting of desktops, servers, and devices for client base

Configure and report status of AV, Exchange/Outlook, BDR, etc.

Strong experience on Migrations of data center, preparation of technical documentations and presentations using Microsoft Office/VISIO.

WIKA Instrument Corporation Nov. 2004 – Aug. 2015

IT Support

Desktop support for a facility with 600+ local users and 50+ mobile sales force.

Troubleshoot and repair computers and peripheral devices.

Support IT Manager and other staff in diagnosing network errors.

Moves, adds, changes, and Admin duties for Nortel PBX system

Admin for Cisco CUCM, Unity, Presence, Contact Center

Georgia Perimeter College Jan. 2004- Mar. 2006

Adjunct Professor (part-time)

Taught (up to 15 hours per week) introductory computer courses for First-year College students.

Specialize in Microsoft Office and Microsoft PowerPoint.

Specialized in teaching hardware configuration, operating systems, and LAN/WAN use of microcomputers.

Instructed in the use of Galileo and GIL database for library research skills.

Employment Prior to 2004

CATV contractor – audits, sales, collections, technical support for High Speed Data

Renter’s Choice – Store Manager handled all store responsibilities from inventory, sales, collections, supervise staff

Tandy Business Products – Bench Technician, promoted to Service Manager for Clearwater FL service center

Lipscomb University – dorm supervisor

Williams Bros Block – Asst. Manager and Dispatcher

Education

American Intercontinental University, Atlanta, GA

Master’s Degree in Information Technology

Freed-Hardeman University, Henderson, TN

Bachelor of Science in Religion with emphasis in Psychology and Counseling

Windows NT/2000 Administration Course completed.

Additional educational training in A+ and MCSE, and other graduate level courses in religion, counseling, and education.

Contact this candidate