Customer Service Business Development

Doug LaBorde

**********@*****.*** 614-***-**** LinkedIn

SENIOR SALES, PARTNERSHIPS AND ALLIANCES MANAGER

Close Multiple Large Sales Improve Partnerships Increase Quality & Consistency Customer-centric and consultative sales and partnerships/alliances leader with extensive knowledge of diverse industries to drive revenues and market reach, consistently exceeding quotas. Active listener with expertise to quickly build rapport and trust with clients across many levels, responsive to identify needs, solve problems with minimal impact, and develop solutions to surpass expectations while generating repeat business and promoting brand. Passionate about continually learning and adding skills, staying up-to-date on trends, market needs, and client base to deliver exceptional service and position company for future growth.

SIGNATURE SKILLS

Artificial Intelligence Sales Networking and Services Sales Customer Service Sales & Account Management Business Development New Product Launch Product Strategy Alliance Relationship Development & Management Blog Author Strategic Sales Planning & Execution Communication PROFESSIONAL EXPERIENCE

Associate Director KYNDRYL (IBM SPINOFF), Columbus, OH 2021 to Present Sales and Partnership development for Kyndryl’s top customers. Focused on driving Consulting, Implementation and Managed Services for Private Wireless,, LAN/WAN, Edge Solutions, SDN, SD-WAN, SASE, AI-Ops, Cloud Networking and Network Automation. Partner with Google, Aruba, Cloudflare, Microsoft, AWS, Nokia, CISCO and others.

• Achieved $5.3M in sales on $4M quota in the first year (129% of quota).

• Earned certifications for many new technologies and worked with the partner team to achieve a $2M sale for a private wireless solution.

Watson Strategic Partnerships Executive IBM, Columbus, OH 2017 to 2021 Partnership acquisition and development of IBM Watson Artificial Intelligence to GSIs and ISVs. Conducted use case workshops to create value for client offerings and established partnerships with global accounts to embed Watson APIs into their solution.

• Generated over $2M in SaaS ACV per year.

• Built long term, strategic partnerships with firms to drive usage of the Watson applications and APIs.

• Developed revenue with over 20 strategic partners.

• Direct and channel sales models used.

Industry Strategist IBM, Dublin OH 2015 to 2017

Strategy and evangelism for IBM’s Commerce brand for the Telecom, Media and Entertainment industries. Developed and implemented sales strategies, assets, and marketing programs. Provided thought leadership and product strategy to external and internal audiences.

• Launched TME industry focus by developing industry sales kits, architect solutions, built sales plays and assets; yielded 2 large sales upon release by positioning new Commerce capabilities into telecom market.

• Gained exposure and promoted brand by writing and posting blogs.

• Improved sales enablement by leading cross-functional global team of portfolio and content sales and marketers in developing campaign and content information. Facilitated first digital industry presence for brand by introducing TME portfolio to internal and external industry audiences via digital channels. Sr. Commerce Brand Channel Specialist IBM (STERLING COMMERCE), Dublin, OH 2010 to 2015 Sold IBM Commerce portfolio into Commercial and Midmarket accounts and eCommerce, B2B and SaaS / Cloud software sales.

• Earned recognition as 100% Club winner in 2011, 2013, 2014 and awarded Sterling Commerce – Achiever’s Club in 2010 for direct and partner sales of IBM Commerce portfolio.

• Acknowledged as only ex-Sterling rep to make sales quota in 2011 for successfully selling into new and existing accounts.

• Improved sales quality and consistency by mentoring, coaching, and assisting new representatives. Rapid Growth & Profitability

through Sales and Alliances

Doug LaBorde ********@***.*** 614-***-****

Application Specialist AT&T, Columbus, OH 2006 to 2010 Served as team lead for numerous complex, large opportunities in government and higher education market space. Acted as System Integrator and owned turn-key, data, and voice networking hardware in technical sales position for AT&T’s VoIP, LAN / WAN, Security, Hosting and Managed Services businesses.

• Increased sales over $7.3M in a 12-month period vs. quota of $5.1M by building account relationships and developing rapport with key suppliers.

• Attained several $3M+ sales and maintained sales volume of >$6M per year and over quota achievement of sales 7 straight quarters by providing leadership in multiple opportunities; Earned recognition as sole source network provider for 4 state agencies and 3 city governments by driving sales activities. Specialist Channel Manager VERIZON, Hilliard, OH 2004 to 2006 Integrated sales and channel marketing initiatives for Verizon’s strategic services product lines. Worked on numerous cross- functional teams to design, execute and track targeted marketing campaigns for specialized services business unit.

• Drove company-wide VoIP application partnership with Cisco Systems and facilitated large-scale outbound targeted sales campaign by leading large team on comprehensive re-start of major product line, coordinating sizable group of diverse stakeholders.

• Exceeded quota +15% by writing and implementing integrated marketing plan for $800M IP Services Business Unit.

• Introduced new product line by creating and launching large-scale, innovative sales campaign, developing 35+ person collaborative team for coordinating all aspects of product re-engineering, and managing outbound sales efforts of over 40 representatives for program.

ADDITIONAL RELEVANT EXPERIENCE

Senior Account Manager SMARTPIPES, Dublin, OH

Sales Engineer COSINE COMMUNICATIONS, Dublin, OH Senior Product & Alliance Manager, Network Security LUCENT TECHNOLOGIES, Ascend Communications (acquired by Lucent), Dublin, OH

• Generated >$8M in sales and earned product recognition as Editor’s Choice from several industry magazines by conceiving and launching new security product line and overseeing successful product management of industry-leading firewall. Payments Channel Alliance Manager CHECKFREE CORPORATION, Columbus, OH Senior Sales Representative GOAL SYSTEMS INTERNATIONAL, Columbus, OH

• Attained 7 straight quarters of above quota performance. PROFESSIONAL DEVELOPMENT

Sales Certifications – Google Digital Cloud Leader, Nokia, Versa, Aruba, Cloudflare IBM Certifications – IBM Cloud Security, IBM Digital Commerce, Watson Assistant, Watson Discovery, Watson NLP Numerous technology training sessions including Cisco CCNA class EDUCATION

Bachelor of Science in Business Administration & Marketing, Emphasis: Computer Science Ohio State University Fisher School of Business Columbus, OH

• Member of OSU Marching Band with last year as squad leader

• Member of Kappa Psi – Honorary Band Fraternity

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