Experienced Customer Service Representative with more than 3 years of experience in training new customer service representatives to perform the job requirements in an orderly fashion. Excellent communication skills and satisfying customer needs.
Professional telephone demeanor
Creative problem solving
Good listening skills
MS Office proficiency
Staff education and training
Multi-line phone talent
Strategic sales knowledge
Training development aptitude
Retail store support
Money handling abilities
Stocking and replenishing
Lexus Roadside Customer Service Representative, 03/2017 to Current
DXC Technology – Auburn Hills, Michigan
Responsible for validating customer entitlement log case for the purpose of routing or dispatching an end-user to the proper resources.
Monitor the service event through completion for compliance
Manage the service requests of customers through different access channels
Reviews customer feedback related to customer entitlement & case management
Provide basic analysis of cases.
Provide PC skills including Microsoft Windows and Word.
Provide communication skills both written and verbal.
Understand internal processes and tools.
Must be familiar with computer technology.
Oversee compliance with operating procedures and standards.
Answer 500-800 phone calls a day.
Insert customer data through online applications.
Use data to determine the correct dispatch, to assist with customers problems.
Paid Summer Intern, 05/2018 to 08/2018
Troy Police Department – Troy, MI
216 hour internship where I worked with deputies by helping them with the booking process of prisoners.
Organized the warrants and paperwork that the detectives needed to use in court.
Listen to emergency and non- emergency calls to the police department and directed the appropriate number of police units to the scene.
Worked with officers during community events.
Participated in ride a longs and experienced officers giving CPR to an unresponsive individual.
Worked in the Chief of Police office, filling out important documents.
Soft Lines Team Member, 05/2016 to 03/2017
Target CO. – Bloomfield Hills, MI
Stocked and replenished merchandise according to store merchandising layouts.
Alerted customers to upcoming sales and promotions.
Identified potential shoplifters and alerted management
Trained new sales team members each quarter.
Handled all customer related issues in a timely manner and in accordance with company policies.
Helped customers locate items.
Used time efficiently when not serving customers, including folding clothes, cleaning outfitting rooms, and returning merchandise back to stock.
Followed merchandising guidelines to present visually appealing displays.
Determined customers’ needs by asking relevant questions and listening actively to the responses.
Actively pursue personal learning and development opportunities.
High School Diploma: 2014
Pontiac Academy For Excellence - High School - Pontiac, MI
Bachelor of Science: Criminal Justice, 2019
Ferris State University - Big Rapids, MI
Graduated with a 3.66 G.P.A
Graduated cum laude
Master of Science: Cyber Security Technology
University of Maryland - University College - Hyattsville, MD
Education: Dean's List 2015, 2016, 2017, 2018 National Honor Society 2011, 2012, 2013, 2014 National Collegiate Honors Society 2017, 2018