Hardworking CSR bringing 10+ years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Patient and empathetic customer service leader with extensive background in conflict resolution. Qualified CSR with years of experience in fast-paced customer service and call center environments supporting company needs. Personable and professional under pressure. Gifted in working with stressed, confused and upset individuals in need of Information.Effective at operating within department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Strong verbal communication Extremely organized
Conflict resolution Self-motivated
Team leadership Document scanning
Powerful negotiator Data entry
Password Reset, 11/2018 to Current
Charles Schwab – Westlake, TX
Inbound calls on average of 75-90 per day.
communicate with clients who are having issues accessing their accounts. Being patient and sympathedic to the clients needs. Resolve problems as quickly as possible while maintaining company policys.
Customer Service Representative, 06/2017 to 02/2018 Allstate Insurance Company – Fort Worth, TX
Ensured superior customer experence by addressing customer concerns,demonstrating empathy and resolving problems on the spot.
Directed calls to the appropriate individuals and departments. Answered an average of 50 calls per day with customer inquires. Made outbound calls, emails, to let clients aware of changes in their policys and renewels. Documented all calls, Updated client information.
Call Center Representative, 08/2013 to 06/2017
Lavasidium LLC – Dallas, TX
Developed all process controls and metrics daily managment of the call center. Answered a average og 75+ calls per dayy,addressed customer inquires,solved problems and concerns. Owner Manager, 03/2008 to 11/2016
MHRW INC. The Wetcreek Bar – Fort Worth, TX
Sourced vendors and negotiated fair contracts for supplies. Hired, trained and motivated staff to achieve business objectives and exceed expectations. Completed and mailed bills, contracts, policies, invoices and checks. Matched purchase orders with invoices and recorded the necessary information. E
Haltom High School - Haltom City, TX