IT Technical Skills:
●Window Server 2008 Applications Infrastructure, Configuration.
●Window Server 2008 Network Infrastructure, Configuration.
●Window Server 2008 Active Directory, Configuration.
●Window 7 / 10 Configuration.
●MCITP Enterprise Administration.
●Bachelors in Computer Science
•Extensive familiarity with resolving complex hardware, software, server and Infrastructure issues.
•Strong expertise in Performance and quality assurance management.
•Ability to lead project resources, Work under pressure and meet deadlines
•Exceptional Ability to work in diverse cultural and Challenging Professional Environments.
•Strong ability with the Citrix and as well as with the Thin Client.
•Expertise with the Spectrum Network, IOS application, Android applications and Xen app.
•Familiarity with the SAS server.
•Experience with the Active Directory.
•Experience with networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and application
IT Technician/Network Admin.
Cigna Insurance – KY 2017- Current.
Installation and Support IT Equipment including Laptops, Desktops, Printers.
Maintained accurate with updated devices and services.
Refreshing the Window as per the tickets assigned.
Updating the new Window.
Troubleshooting the Window.
Pushing the software to End User Remotely.
Helping End User to Bring Back the Missing Folder.
Troubleshooting With the Network Drives. And Network.
Provided support to End User Diagnose, troubleshoot and resolve.
Coordinated with Senior about the Day to day work.
Create the Password for the End User.
Resolving the Ticket for the Virtual Client to bring back there missing folders from Win 10 Upgrade.
Updating, Installing, or Troubleshooting with the Thin Client computers.
Troubleshooting with the Toad data.
Monitoring the server with the SAS server.
Using the HPE Ticketing system with the Cigna.
Working with the Citrix And Xen app day to day basis.
Experience with the Active Directory.
Troubleshooting with Network Cisco switches and routers
Working with Level 1, Level 2 and Level 3 networking team day to day basis.
Technical Support Technician
Amazon – KY 2014 – 2017
•Installation, Maintenance and Support IT Equipment including Laptops, Telecoms equipment, Printers, Scanners, and Workstations.
•Maintained accurate with technical repairer, service and updated devices.
•IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
•In-depth knowledge and understanding of numerous software packages and operating systems
•Easily identify and resolve technical issues and concerns.
•Skilled in providing Customer and End-User Help Desk Support.
•Diagnosing and repairing Windows desktop and laptop.
•Taking computers apart and repairing them from the minutest component.
•PC peripherals repair and troubleshooting
•Break/Fix support at component level
•Provided support to users’ to diagnose, troubleshoot and resolve related problems.
•Work with management to prioritize business and information needs on a daily basis.
•Conducting end user equipment trails and testing.
•Locate and define new process improvement opportunities.
•Maximizing availability of all IT equipment and infrastructure through continuously look to improve equipment efficiencies and cost reductions accordingly.
•Coordinated with the Supervisor about Competitive activity in work Ethic.
•Worked with the Active Directory.
Technical Support / Help Desk Support
River city Corporation 2012-2014
•Provide First-level phone support to requests for assistance end user with desktop computer, telecommunication, website, audio visual and related technology problems; prepares trouble tickets to track and respond to service requests.
•Performs basic installation, operation and maintenance of computers and laptops.
•Coordinate information from multiple sources (including other team members, clients, and vendors) to ensure systems contain up-to-date and accurate information at all times
•Performs routine system parameters such as response time and general performance, tests and sets up basic hardware and software configurations and basic maintenance and repair on system components
•Informs management of existing or potential problems. Maintains problem logs, communicates with higher-level staff regarding documentation, testing and scheduling.
•Worked with the Active Directory.